Carmen Pipitone
Hot Springs,AR
Summary
Experienced operations professional with a track record in regional management. Managed and streamlined operations across multiple locations, increasing productivity and operational efficiency. Recognized for fostering collaborative team environments that drive consistent results. Strong skills in strategic planning and operational oversight, ensuring the achievement of organizational goals.
Overview
13
13
years of professional experience
Work History
Regional Operations Manager
Mini Mall Storage LLC
02.2023 - Current
- As the Regional Operations Manager for Mini Mall Storage, my primary responsibilities include overseeing the daily operations across multiple storage facilities within my assigned region
- I ensure that all sites comply with company policies and operational standards, manage budgets, and optimize resource allocation to meet financial and operational targets
- I lead and support my team in delivering exceptional customer service, resolving any issues that arise, and implementing strategies to improve efficiency and profitability
- Additionally, I coordinate with various departments to streamline operations and drive continuous improvement initiatives to enhance the overall performance and growth of the region
Regional Director
10-Federal Storage Management
07.2022 - 02.2023
- As a Regional Director I am responsible for supporting and executing the property management company's strategic objectives related to property management by managing an assigned portfolio of 25 facilities implementing policies, procedures, and practices to enable each property to meet and exceed budgeted financial goals and achieve operational performance objections
- I manage multiple stores within an assigned district, ensuring store operations are profitable, providing excellent customer service, and controlling costs
- Provides feedback on key performance indicators and partners with store management to develop action plans
- Communicates and coaches store management district-wide policies and procedures, initiatives, product information, and marketing programs
- Hires and trains store management
- P&L reports, Budgets and cap X-projects, data analysis
Area Manager
Life Storage
08.2019 - 07.2022
- Multi-Unit Area Manager for a self-storage REIT
- Responsible for staffing, retail store management, financial reviews, and budget
- Focused on meeting and exceeding financial goals, teammate engagement, customer relations, sales, and optimizing real estate value for owner
- As Area Manager, I conduct interviews, training sessions and I am responsible for continual development and assessment of teammates
- Assisted with Project Manager duties
- While overseeing 11 stores in Texas, I was required to handle all maintenance issues, contacting vendors for all repairs of the facilities, and finalizing quotes and signing contracts
- In some instances, I did the repairs i.e.: gate issues, replacement of ballasts and outside/inside lighting issues
- Scheduled all annual Fire Sprinkler, fire extinguisher and Alarm panel inspections per Fire Marshall codes
Marketing Technology - Business Development Manager
Epsilon Global Marketing And Technology
05.2018 - 08.2019
- Inside sales owner of the Financial Services and Insurance verticals
- Helping to align our core competencies with client needs via Data Analytics, DX/CX, and Marketing Technology
- Platforms (Harmony ESP, Loyalty, and Omni-Channel CRM/DMP)
- Enabling clients to leverage our Consulting Services for: AI, Machine Learning, Orchestration, Optimization, and Governance
DMIT/District Manager
CUBESMART SELF STORAGE
09.2011 - 03.2018
- Continually exceeded performance goals by imparting result-focused coaching to a team of skilled property managers
- Aimed for efficiency by training on customer service and sales strategies
- Warranted 100% customers satisfaction through excellent service
- Proved instrumental in crafting annual budget proposals, conducting profit & loss analysis and performance reviews
- Streamlined financial processes and introduced process improvements that enhanced productivity
- Raised customers' pool and expanded client traffic by skillfully performing all tasks including periodic inventory multi-unit properties, monthly auction ads, reporting, and audits for properties
- Met sales goals and guided staff towards maximum performance by training new teammates on company policies and safety modules
- Implemented property rules and regulations to improve productivity
- Boosted revenue and developed the business by steering a plethora of functions including vendor management, repair and maintenance, and account receivables
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05-2011
Skills
- Multi-Unit Operations
- Budget Control
- P&L Forecasting
- Sales Process
- Critical Thinking
- Decision Making
- Vendor Management
- Policy Development and Enforcement
- Verbal and Written Communication
- Business Leadership
- Team Leadership
- Performance Assessment
- Employee Motivation
- Goal Setting
- Customer Loyalty
- Auditing
Timeline
Regional Operations Manager
Mini Mall Storage LLC
02.2023 - Current
Regional Director
10-Federal Storage Management
07.2022 - 02.2023
Area Manager
Life Storage
08.2019 - 07.2022
Marketing Technology - Business Development Manager
Epsilon Global Marketing And Technology
05.2018 - 08.2019
DMIT/District Manager
CUBESMART SELF STORAGE
09.2011 - 03.2018
Associate of Arts - Business Management
University of Phoenix
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