Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL INFORMATION
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Carmen Pittman

Thomasville,US

Summary

Healthcare professional with expertise in patient care, medical administration, and client supervision. Skilled in coordinating patient and physician schedules, multi-line phone management, and front office organization.

Overview

20
20
years of professional experience

Work History

MOS

HCA Florida Capital Women's Health
06.2025 - Current
  • Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
  • Managed medical records with precision, ensuring compliance with confidentiality regulations and accuracy standards.
  • Coordinated insurance verification and pre-authorizations to facilitate timely patient care and minimize claim denials.
  • Enhanced communication strategies between patients and healthcare providers, improving satisfaction ratings and service delivery.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
  • Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
  • Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.

Admin Support 2

Georgia Pines
06.2021 - Current
  • Efficiently manage client calls and inquiries, enhancing customer satisfaction and retention.
  • Coordinate and confirm appointments, ensuring seamless scheduling and reduced cancellations.
  • Maintain accurate client records, supporting organizational compliance and data integrity.
  • Facilitate interdepartmental communication, promoting collaborative problem-solving and efficiency.
  • Adhere to HIPAA guidelines, safeguarding client information and maintaining trust.
  • Streamlined scheduling processes, leading to noticeable improvements in team productivity and time management.
  • Provided exceptional administrative support, enhancing overall team morale and contributing to a positive work environment.
  • Implemented a client feedback system, achieving marked improvements in service delivery and client satisfaction.
  • Facilitated cross-departmental workshops, fostering teamwork and driving effective problem-solving strategies.
  • Conducted thorough audits of client records, ensuring compliance and reinforcing data accuracy.
  • Provided mentorship to junior team members, nurturing professional growth and encouraging a cohesive team dynamic.

ON-SITE LEADER

Easter Seals Southwest Georgia
01.2006 - 06.2021
  • Led safety initiatives, boosting client trust with tailored care plans and accurate medication.
  • Ensured compliance in medication, reducing risks and enhancing client safety.
  • Facilitated community engagement, enriching client integration and social experiences.
  • Analyzed incident reports, implementing measures for swift resolution and improved safety.
  • Collaborated with organizations to enhance client welfare and community integration.
  • Advocated for clients by customizing care plans, ensuring their needs were met in a nurturing environment.
  • Administered medications with precision, maintaining strict compliance with medical directives and reducing risk.
  • Orchestrated cross-functional safety programs, resulting in marked improvements in client trust and care quality.
  • Facilitated partnerships with local organizations, fostering community ties and enhancing client social integration.
  • Reviewed and refined incident reporting processes, leading to swift resolutions and heightened safety standards.
  • Customized client care plans effectively, ensuring personalized attention and improved wellbeing.

LEAD STAFF

Easter Seals Day Center
01.2016 - 01.2020
  • Led community activities, strengthening adult engagement and relationships.
  • Enhanced personal growth, boosting self-worth and friendships.
  • Ensured HCBS compliance, maintaining high program standards.
  • Assisted in hiring and training, improving team readiness.
  • Planned nutritious meals, promoting health and well-being.
  • Spearheaded staff development workshops, resulting in marked improvements in team capabilities and service quality.
  • Analyzed participant engagement data to refine activity schedules, achieving noticeable gains in attendance and participation.
  • Orchestrated cross-departmental training sessions, strengthening team cohesion and shared understanding of best practices.
  • Fostered a nurturing environment by mentoring staff, promoting personal and professional growth within the team.
  • Implemented data-driven meal plans, achieving measurable improvements in participants' health and nutritional outcomes.
  • Facilitated team workshops, boosting collective skills and enhancing service delivery standards.
  • Optimized staff workflows, which led to noticeable improvements in service delivery and operational efficiency.
  • Mentored new staff members, cultivating a supportive culture that encouraged professional development and team synergy.
  • Coordinated with healthcare professionals to align care plans, fostering integrated support and better health results for participants.
  • Conceptualized community engagement initiatives, driving increased participation and strengthening local partnerships.
  • Mentored staff to develop leadership skills, nurturing a culture of growth and collaboration.
  • Collaborated with local organizations to enhance community engagement, resulting in stronger partnerships and increased participation.

CERTIFIED NURSING ASSISTANT

Thomasville Nursing and Rehab
10.2012 - 07.2015
  • Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff.
  • Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
  • Work as part of a team that may include psychiatrists, psychologists, psychiatric nurses, or social workers.
  • Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary.
  • Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff.
  • Serve meals or feed patients needing assistance or persuasion.
  • Organize, supervise, or encourage patient participation in social, educational, or recreational activities.
  • Perform nursing duties, such as administering medications, and measuring vital signs.
  • Implemented patient-centered care plans, promoting individual recovery paths and enhancing overall patient engagement.
  • Analyzed patient behavior patterns, identifying early signs of distress and contributing to proactive intervention strategies.
  • Provided compassionate assistance in daily activities, fostering a nurturing environment and improving patient morale.
  • Streamlined medication administration processes, achieving timely delivery and reducing patient wait times for treatments.
  • Streamlined patient data management, ensuring accurate records and enhancing communication with medical staff.
  • Coordinated with multidisciplinary teams to develop individualized care plans, fostering comprehensive patient support.
  • Maintained detailed logs of patient progress, aiding in precise treatment adjustments and improved care outcomes.

Education

Certified Nursing Assistant (CNA) -

Albany Technical College
Albany, GA

Skills

  • Patient Care
  • Medical Administration
  • HIPAA
  • Electronic Records
  • Critical Thinking
  • Customer Service
  • Data Entry
  • Medical Terminology
  • Office Operations
  • Communication
  • Team Leadership
  • Healthcare Management

Timeline

MOS

HCA Florida Capital Women's Health
06.2025 - Current

Admin Support 2

Georgia Pines
06.2021 - Current

LEAD STAFF

Easter Seals Day Center
01.2016 - 01.2020

CERTIFIED NURSING ASSISTANT

Thomasville Nursing and Rehab
10.2012 - 07.2015

ON-SITE LEADER

Easter Seals Southwest Georgia
01.2006 - 06.2021

Certified Nursing Assistant (CNA) -

Albany Technical College

ADDITIONAL INFORMATION

  • Clinical Experience
  • Handle complex program and resource inquiries
  • Interpret and analyze client data
  • Perform data entry in computer software and databases
  • Make outbound calls to patients and referrals
  • Gather patient demographics and billing information
  • Maintain client records
  • Provide patient care including bathing, grooming, and oral care

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