Carmen Dunia Pla Ramírez
Lehigh Acres
Summary
A professional with more than fifteen years of experience in the field of food Industry, Quality Control Technician, Commercial Manager of the liquor and beverage factory seeking for a position in a company where her experience and skills may be used as its fullest potential.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
28
28
years of professional experience
Work History
Pack Operation Tech 1
Leesar
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Distribution Center Tech 1
Spherion (LeeSar)
12.2023 - 09.2024
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Quality Control
Alternative Laboratories
01.2023 - 12.2023
- Enhanced data accuracy by implementing rigorous quality control procedures.
- Improved project outcomes by implementing rigorous quality control checks throughout project lifecycle.
- Implemented quality control measures, maintaining high standards across all operations functions.
- Recommend procedural changes and efficiencies by reviewing workflow and quality control.
- Updated quality control records and reports.
- Adhered to laboratory's quality control policies.
- Ensured consistent quality control by conducting regular assessments of services provided onsite.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Enhanced product reliability through thorough testing, quality control measures, and regular maintenance.
- Enhanced data accuracy by implementing stringent quality control measures and processes.
- Performed quality control and monitored work performance standards.
- Collected and analyzed data to measure effectiveness of quality control processes.
Quality Control Manager
YoGusto Yogurt Factory
01.2022 - 12.2022
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
- Coordinated with other departments to establish preventive maintenance schedules for equipment, reducing downtime due to unexpected failures or malfunctions.
- Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Collected and analyzed material samples to evaluate quality, providing feedback, and interpretation to production management or staff.
Production
PGT Innovation
04.2021 - 01.2022
- Streamlined production processes by implementing efficient manufacturing techniques.
- Established proper processes to meet production capacity demands.
- Maintained clean and organized tool sets for production runs.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Met or exceeded company-defined quality and production goals.
- Increased production efficiency by assembling components quickly and accurately.
Machine Operator
Kraft Heinz
04.2018 - 04.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Contributed to reduced waste generation by implementing recycling initiatives within workspace.
- Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
Food Processor
Chik-fil-A.
01.2017 - 04.2018
- Prepared and preserved wide selection of food items.
- Streamlined food processing procedures for increased efficiency and reduced waste.
- Increased customer satisfaction through consistent delivery of high-quality products meeting established specifications.
- Loaded raw ingredients into appropriate kitchen equipment.
Housekeeper
Hotel Holiday Inn
01.2016 - 12.2017
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Owner/Administration and accounting
Restaurant El Caribeño
01.2014 - 12.2016
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Quality Control Manager
Dairy Products Coppelia
01.2009 - 12.2014
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Established a system for tracking non-conformances, facilitating quick resolution and preventing future occurrences.
- Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Led team of quality control specialists, fostering culture of continuous improvement.
- Reduced turnaround time for quality concerns by establishing efficient communication channels between departments.
Quality Control Manager
Marketer of Malts and Beers
01.2007 - 12.2009
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
Commercial Specialist and Quality Manager
Union of Breweries
01.2006 - 12.2007
- Conducted thorough market research to identify new business opportunities, leading to substantial revenue growth.
- Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
- Consistently exceeded sales targets by employing effective prospecting techniques and establishing rapport with potential customers quickly.
- Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
- Prepared bids based on market research and sales projections.
- Maintained strong relationships with vendors, negotiating better deals to reduce costs while maintaining product quality.
- Researched and reported on business opportunities to increase market share.
- Mentored junior colleagues, fostering a collaborative team environment and improving overall performance.
Analytical Chemistry and Quality Technician in the process
Brewery Tinima
01.1997 - 12.2005
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
- Proposed corrective actions to address recurring quality issues.
Education
Preventive Controls -
FSPCA
United States,Florida12.2022
HACCP Plan Development -
FDA
United States,Florida12.2022
Bachelor Degree - food science
Havana University
La Habana,Cuba07-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Decision-making
- Problem resolution
Reference Contact
Adalberto Jimenez Cruz, 239-308-3727
Timeline
Pack Operation Tech 1
Leesar
09.2024 - Current
Distribution Center Tech 1
Spherion (LeeSar)
12.2023 - 09.2024
Quality Control
Alternative Laboratories
01.2023 - 12.2023
Quality Control Manager
YoGusto Yogurt Factory
01.2022 - 12.2022
Production
PGT Innovation
04.2021 - 01.2022
Machine Operator
Kraft Heinz
04.2018 - 04.2021
Food Processor
Chik-fil-A.
01.2017 - 04.2018
Housekeeper
Hotel Holiday Inn
01.2016 - 12.2017
Owner/Administration and accounting
Restaurant El Caribeño
01.2014 - 12.2016
Quality Control Manager
Dairy Products Coppelia
01.2009 - 12.2014
Quality Control Manager
Marketer of Malts and Beers
01.2007 - 12.2009
Commercial Specialist and Quality Manager
Union of Breweries
01.2006 - 12.2007
Analytical Chemistry and Quality Technician in the process
Brewery Tinima
01.1997 - 12.2005
Preventive Controls -
FSPCA
HACCP Plan Development -
FDA
Bachelor Degree - food science
Havana University
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