Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Carmen Plaza-Guzman

Summary

Energetic Housekeeping Aide devoted to achieving maximum customer satisfaction. Effectively manages time to complete routine and deep cleaning tasks. Educated on chemical handling and proper PPE use to avoid hazards or injuries.

Overview

7
7
years of professional experience

Work History

Housekeeping Aide

Nugate Group / TFOM Corporation
01.2022 - 09.2023


  • Daily cleaning hospital patients rooms in Checkout, OR and ER areas.
  • Streamlined housekeeping processes for increased efficiency and timely room turnover.
  • Clean and sanitize restrooms.
  • Remove soiled linens and potentially contaminated items.
  • High dust rooms, vacuuming and moping floors.
  • Replace as needed toilet tissue, paper towel and soap dispensers.
  • Detail as scheduled ceiling vents, doors, doors frames, windows, blinds, baseboards and corners.
  • Support laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.

Packer

Coleman Worldwide Moving
10.2020 - 03.2021
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.

Cleaner

Brownell Enterprises
01.2020 - 05.2020
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Medical Office Assistant

Rural Health Services, Inc.
01.2019 - 10.2019
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Dental Patient Services Coordinator

Christ Community Health
09.2018 - 11.2018
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders and satisfaction surveys.
  • Verified patient's insurance eligibility and benefits coverage.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.

Packer

ADSI
04.2016 - 08.2018
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
  • Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
  • Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
  • Inspected items for defects and damage.
  • Assembled boxes, cartons and containers to package items.

Education

Bachelor in Office Administration Technology -

EDP College Campus of Hato Rey
San Juan, PR
01.2010

Associate Degree in Secretarial Science with Word Processing -

Commercial Technical Institute Junior College
San Juan, PR
01.1990

Skills

  • Housekeeping
  • Waste Disposal
  • Customer Service
  • Chemical Handling
  • Cleaning Techniques
  • Ability to listen closely to customers, clear verbal communication, ability to empathize
  • Data Entry and Basic Computer Skills as Microsoft Word, Excel, Power Point
  • Ability to memorize protocol and guidelines, time management skills
  • Fast learner, detail-oriented, self-starter, eager to learn
  • Work with or without supervision
  • Bilingual English/Spanish (write, read & speak)
  • Excellent team work player, dependable, positive attitude, skilled multi-tasker

References

  • Monica Baldwin, 706-220-4123
  • Melody Mendez, 706-627-4733
  • Juan Martinez, 706-461-6277

Hobbies and Interests

  • Read, Dance & Listen Music, Outdoor Family Activities
  • Any Organization that advocates in behalf of Children, Families and our Community

Timeline

Housekeeping Aide

Nugate Group / TFOM Corporation
01.2022 - 09.2023

Packer

Coleman Worldwide Moving
10.2020 - 03.2021

Cleaner

Brownell Enterprises
01.2020 - 05.2020

Medical Office Assistant

Rural Health Services, Inc.
01.2019 - 10.2019

Dental Patient Services Coordinator

Christ Community Health
09.2018 - 11.2018

Packer

ADSI
04.2016 - 08.2018

Bachelor in Office Administration Technology -

EDP College Campus of Hato Rey

Associate Degree in Secretarial Science with Word Processing -

Commercial Technical Institute Junior College

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Carmen Plaza-Guzman