Carmen Poll

• Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
• Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
• Gave information about area attractions and provided directions.
• Assisted guests with special requests to ensure a memorable stay and exceptional service.
• Resolved guest complaints with professionalism, resulting in improved customer relations.
• Utilized problem-solving skills when faced with unexpected situations; provided effective solutions.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.

Schedule service calls.

Order parts.

Handle customer relations.

Paperwork, billing and accounting.