Carmen Pulido
Hayward
Summary
Strategic and results-driven Operations Leader with 13+ years of experience directing multi-site cleaning and facilities operations within GMP, cleanroom, healthcare, and other critical environments. Demonstrated success in P&L management, client retention, workforce optimization, and quality system compliance. Recognized for building trusted customer partnerships, developing high-performing teams, and driving operational excellence through structured training, process improvement, and accountability. Committed to bringing proven leadership and field expertise to advance Pegasus’s operational and service goals.
Overview
14
14
years of professional experience
Work History
Regional Operations Manager
Controlled Contamination Services
01.2023 - Current
- Direct operations across 30+ accounts; lead a workforce of 70-90 across cleanrooms, GMP, and high-tech facilities.
- Increased profit margins to over 40 percent through labor optimization, schedule redesign, and cost-savings initiatives.
- Aligned with HR, Quality, and Safety teams to maintain compliance and resolve SCARs and deviations with CAPAs.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Developed Microsoft-based tools (Forms, Lists, Loop) improving communication and process flow.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Streamlined operational processes to enhance workflow efficiency across multiple regional sites.
- Led cross-functional teams in executing strategic initiatives to improve service delivery and client satisfaction.
Operations Manager II
Controlled Contamination Services
02.2022 - 12.2022
- Managed daily operations, staffing, and compliance with SOW's across multiple sites.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Completed budget reviews, forecasting, and variance analysis to maintain profitability.
- Enhanced client satisfaction through consistent communication and site inspections.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
QA Manager
Controlled Contamination Services
12.2019 - 02.2022
- Developed corrective action plans and verified long-term effectiveness.
- Developed and implemented quality assurance processes to enhance compliance with industry standards.
- Led cross-functional teams in root cause analysis to resolve quality issues efficiently.
- Facilitated communication between departments to promote a culture of quality awareness throughout the organization.
Operations Manager
Controlled Contamination Services
05.2017 - 12.2019
- Implemented policies and SOPs; managed quality, customer service, and logistics to meet plan and profitability goals.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Conducted regular site inspections to identify potential hazards and enforce corrective measures promptly.
- Facilitated training sessions for new hires, ensuring comprehensive understanding of site protocols and safety measures.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Quality / Account Manager (hybrid)
Controlled Contamination Services
05.2014 - 05.2017
- Oversaw 10+ accounts achieving consistent performance and compliance goals through site visits and inspections.
- Conducted audits and developed corrective reports to improve service quality.
- Trained and mentored team members to enhance performance and consistency.
- Maintained accurate records of all environmental activities, facilitating streamlined reporting processes and regulatory compliance documentation.
- Performed on-site environmental sampling and produced analytical reports summarizing test results and compliance trends.
- Collaborated with management to align training initiatives with organizational goals.
GMP Tech / Administrative Assistant
SBM Site Services
01.2012 - 07.2013
- Performed sanitization and disinfection using approved chemicals per customer SOPs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Developed and maintained filing systems, ensuring easy access to important documents and records.
- Implemented office procedures that streamlined workflows, resulting in increased productivity across administrative functions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
High School Diploma -
Madrone High School
San Rafael, CASkills
- Bilingual: English and Spanish
- Operational efficiency
- Operations oversight
- Strategic planning
- Process improvements
- Quality assurance
- P&L management
Accomplishments
- Increased regional profitability by double digits in the first quarter of promotion.
- Reduced labor cost variances by about 10% through schedule and route optimization.
- Maintained 95 percent plus client retention through engagement and quality initiatives.
- Built and launched leadership programs promoting three internal managers.
Timeline
Regional Operations Manager
Controlled Contamination Services
01.2023 - Current
Operations Manager II
Controlled Contamination Services
02.2022 - 12.2022
QA Manager
Controlled Contamination Services
12.2019 - 02.2022
Operations Manager
Controlled Contamination Services
05.2017 - 12.2019
Quality / Account Manager (hybrid)
Controlled Contamination Services
05.2014 - 05.2017
GMP Tech / Administrative Assistant
SBM Site Services
01.2012 - 07.2013
High School Diploma -
Madrone High School