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Carmen Pullen
Chicago,IL
Work Preference
Summary
Detail-oriented quality and administrative professional with 20+ years of experience in document review, data accuracy, and workflow monitoring in healthcare, legal, and nonprofit environments. Skilled in assessing adherence to policies and procedures, analyzing data trends, and collaborating with cross-functional teams to improve performance and compliance. Known for strong attention to detail, confidentiality, and ability to prioritize in fast-paced, multi-tasking settings.
Overview
19
19
years of professional experience
Work History
Program Associate
American Bar Association
Chicago, IL
12.2019 - 02.2024
- Monitored program workflows and documentation to ensure adherence to internal policies and standardized procedures, increasing consistency and compliance across teams.
- Analyzed data and maintained accurate records in internal systems to support timely, high-quality reporting and performance tracking.
- Reviewed documentation and case files for completeness, accuracy, and alignment with organizational standards, ensuring audit-ready records.
- Coordinated and supported training programs for onsite and remote staff, strengthening process knowledge and improving quality of execution.
- Resolved scheduling and process conflicts in a fast-paced environment, contributing to a 15% increase in on-time program delivery.
- Collaborated with leadership and cross-functional stakeholders to optimize resource allocation, ensuring 90% on-time completion of projects and initiatives.
Administrative Coordinator
Shirley Ryan Ability Lab
Chicago
02.2013 - 12.2019
- Processed and monitored medical and administrative records to ensure accuracy, completeness, and compliance with healthcare policies and procedures.
- Reduced client response time by 20% through streamlined document processing and improved tracking of outstanding items and follow-ups.
- Reviewed and organized legal and medical-related documents to meet regulatory and organizational requirements, supporting audit readiness.
- Implemented and maintained filing systems for both paper and electronic records, improving retrieval speed and supporting confidentiality and HIPAA-related practices.
- Ensured data accuracy and confidentiality across multiple systems, reinforcing consistency and integrity of patient and financial information.
- Coordinated cross-departmental projects and communications, supporting resolution of issues impacting patient access, billing, and program operations.
- Coordinated scheduling and logistics for multidisciplinary team meetings and patient care activities.
- Managed administrative workflows, ensuring timely processing of patient documentation and referrals.
- Developed and maintained filing systems to enhance information retrieval and organization efficiency.
- Assisted in the preparation of reports, presentations, and materials for internal and external stakeholders.
IP Docketing Specialist
Nixon Peabody LLP
Chicago
06.2009 - 04.2012
- Managed docketing and tracking for 100+ intellectual property cases, ensuring accuracy, timeliness, and adherence to internal procedures and external requirements.
- Standardized documentation and quality control practices, reducing processing time by 30% while maintaining high levels of accuracy.
- Created documentation standards and checklists for a team of 10, improving consistency, error reduction, and training effectiveness.
- Trained staff in docketing and documentation procedures, improving compliance and reducing errors by 15%.
- Monitored case status and deadlines in a fast-paced environment to ensure timely completion and reduce risk of unresolved or overdue items.
- Coordinated with attorneys to track case deadlines and critical dates effectively.
- Developed and implemented strategies to streamline docketing workflows and improve efficiency.
- Ensured accurate and timely filing of court documents, adhering to compliance standards.
- Managed comprehensive docketing processes for litigation and non-litigation matters.
Legal Document Specialist
Blatt, Hasenmiller, Leibsker & Moore, LLC
Chicago
07.2005 - 06.2009
- Processed over 100 legal documents weekly while meeting strict deadlines and accuracy standards in a high-volume, fast-paced setting.
- Reviewed documents for compliance with regulations and internal policies, identifying discrepancies and ensuring corrections before submission.
- Maintained and monitored a digital document management system, increasing retrieval accuracy and supporting consistent recordkeeping.
- Implemented digital filing systems that improved retrieval speed by 30%, enhancing efficiency and responsiveness for internal stakeholders.
- Trained new team members on document processing standards, confidentiality expectations, and adherence to established workflows and procedures.
- Drafted and reviewed legal documents for accuracy and compliance with regulatory standards.
- Managed electronic filing systems to enhance document retrieval efficiency.
- Collaborated with attorneys to prepare case materials and streamline workflows.
Education
Bachelor of Arts - Criminal Justice
University of Illinois Chicago
Chicago, IL12.2004
Skills
- Quality monitoring & auditing
- Data accuracy & validation
- Document management
- Healthcare administrative support
- Medical records handling
- Compliance documentation
- Handling confidential information (HIPAA awareness)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Spreadsheets and databases
- Typing skills & basic keyboarding
- Critical thinking & problem-solving
- Following SOPs and procedures
- Written and verbal communication
- Customer service & phone etiquette
- Collaboration & team orientation
- Remote work capability
- Time management
- Task prioritization
- Organization skills
- File management
- Meeting scheduling
- Calendar management
- Multi-tasking in fast-paced environments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Associate
American Bar Association
12.2019 - 02.2024
Administrative Coordinator
Shirley Ryan Ability Lab
02.2013 - 12.2019
IP Docketing Specialist
Nixon Peabody LLP
06.2009 - 04.2012
Legal Document Specialist
Blatt, Hasenmiller, Leibsker & Moore, LLC
07.2005 - 06.2009
Bachelor of Arts - Criminal Justice
University of Illinois Chicago