Carmen Purcell

• Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
• Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
• Accompanied clients to doctor's appointments and outings when necessary.
• Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
• Delivered outstanding patient care based on physical, psychological, educational and related criteria.

• Service Associate with experience that includes, but is not limited to, processing up to 3,000 orders daily,
• Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.
• Facilitated cross-functional collaboration between teams to resolve complex problems.
• Guided employees in handling difficult or complex problems.
• Monitored team progress against established targets and goals on a weekly basis.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Collaborated with managers on developing effective strategies for meeting organizational objectives.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Worked with management team to improve workflows and eliminate unnecessary tasks.

Participated in team meetings to discuss strategies for improving customer experience.

• Oversaw 5 individual clients’ ADLs (Activities of Daily Living) and daily schedules
• Maintained individual client’s finances, bookkeeping, correspondence, and appointments
• Assisted with dementia, infant, and toddler care
• Worked with clients’ extended families to ensure proper levels of care
• Completed necessary documentation for tax preparation

• Scheduled 20 dental appointments daily between up to 30 dentists
• Input patient appointments through Excel spreadsheets and patient information into database

• Oversaw front entrance area with up to 50 walk-in customers and visitors daily
• Logged in, directed, and monitored walk-in customers and visitors
• Handled up to 40 inbound and outbound phone calls and 10-15 emails and faxes daily
• Prepared, reviewed, and sent business correspondence
• Provided Quality Assurance and Quality Control on up to 10 sales orders orders daily
• Worked with individual clients to up-sell and promote company products per their needs
• Maintained client database, including individual client demographics and needs
• Coordinated with Art, Production, and Shipping Departments on specific clients needs
• Tracked progress on individual sales orders through software management