Oracle
Hi, I’m
CARMEN QUILES
BACHELOR OF SCIENCE IN BUSINESS WITH A HUMAN RESOURCE MANAGEMENT CERTIFICATE, HUMAN RESOURCE MBA - STUDENT
Cleburne,TX
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 26 + year history of successful industry performance. Dedicated Human Resources professional bringing 16 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams. Effective Human Resources Recruiter with 16 years of documented corporate recruiting and executive search expertise and advanced skills in other human resources related functions.
Overview
14
years of professional experience
4
years of post-secondary education
1
Certificate
1
Language
Work History
Spectrum CommunicationsFort Worth, TX
Retail Store Manager
07.2020 - Current
Job overview
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached 100+ sales associates on product knowledge by using wide variety of training tools
Amtel LLCFort Worth, TX
Training Store Manager | Recruiter
09.2012 - 06.2020
Job overview
- Processed employee claims involving performance issues and harassment.
- Recruited top talent to maximize profitability.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Structured compensation and benefits according to market conditions and budget demands.
- Handled 100% calls to address candidates inquiries and concerns
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
GP. Mobile LLCFort Worth, TX
Training Store Manager | Recruiter
07.2011 - 08.2012
Job overview
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Handled 100% calls to address candidates inquiries and concerns
- Processed employee claims involving performance issues and harassment.
- Devised hiring and recruitment policies for 100 + employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 100 new employees.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
GP. Mobile LLC - PromotedDallas, TX
District and Human Resource Manager
05.2010 - 06.2011
Job overview
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Developed team communications and information for meetings 3 to 4 times daily
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Prepared annual budgets with controls to prevent overages.
GP. Mobile LLC - PromotedDallas, TX
Market Manager
03.2009 - 04.2010
Job overview
- Networked in market to build partnerships and connections with prospects.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
- Managed team scheduling and coordinated appointments between sales teams and prospects.
- Achieved monthly sales targets consistently by pursuing new business.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Manage 100+ employees across Dallas, Fort Worth and Metroplex Area
GP. Mobile LLC - PromotedArlington, Texas
Store Manager
01.2008 - 02.2009
Job overview
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Manage 100+ employees across Dallas, Fort Worth and Metroplex Area
Education
University of Phoenix, TexasDallas, TX
MBA from Business And Human Resource Management
05.2022 - Current
University of Phoenix Orlando, FL
Bachelor of Science from Business Management, Human Resource Certification
07.2020 - 05.2022
St. Augustine CollegeChicago, IL
Associate Degree from General Business and Management
06.1990 - 06.1992
Skills
- Recruitment strategies
Accomplishments
- Accomplished 4.0 on my BS degree
- Supervised team of 100 + staff members.
- Collaborated with team of 50+ in the development of new store openings.
- Volunteer as an Advocate for Hospital, Social Media patients diagnose with Multiple Myeloma and Leukemia Foundation.
- President of the Dean list 4 years consecutive
Affiliations
- Society of Human Resource Management
- The National Society of Leadership and Success
- Delta Mu Delta
- Lambda Sigma Chapter of the international Business Honor Society
Additional Information
Languages:
Bilingual - English and Spanish
Software
Peoplesoft
Kronos Scheduler
SAP
Qmatic
Watson
Salesforce
Microsoft One Note
Microsoft Word
Microsoft Excel
Microsoft Access
ACSR
SM360
Agent OS
T&E on Concur
Benefit Connect
Talent Center
ADP
Callidus
Certification
Certified Business and Human Resource Management
Timeline
University of Phoenix, Texas
MBA from Business And Human Resource Management
05.2022 - Current
Retail Store Manager
Spectrum Communications
07.2020 - Current
University of Phoenix
Bachelor of Science from Business Management, Human Resource Certification
07.2020 - 05.2022
Training Store Manager | Recruiter
Amtel LLC
09.2012 - 06.2020
Training Store Manager | Recruiter
GP. Mobile LLC
07.2011 - 08.2012
District and Human Resource Manager
GP. Mobile LLC - Promoted
05.2010 - 06.2011
Market Manager
GP. Mobile LLC - Promoted
03.2009 - 04.2010
Store Manager
GP. Mobile LLC - Promoted
01.2008 - 02.2009
St. Augustine College
Associate Degree from General Business and Management
06.1990 - 06.1992
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