Carmen Ramirez
Fleetwood,PA
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Esthetician at Sugaring by Fran LLC to Machine Operator. Skilled in critical thinking and customer relations, adept at increasing customer loyalty and streamlining workflows. Excelled in roles requiring active listening and money handling, achieving exceptional results in fast-paced environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Esthetican
Sugaring by Fran LLC
09.2019 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Administered a variety of body treatments aimed at promoting optimal skin health, such as body waxing.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
Machine Operator
East Penn Manufacturing Co
09.2019 - 01.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Sales Associate
Sherwin-Williams Paint Store
10.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Tractor Supply Company
06.2016 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Reading High School
06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Money handling abilities
- Complaint Handling
- Payment Processing
Timeline
Esthetican
Sugaring by Fran LLC
09.2019 - Current
Machine Operator
East Penn Manufacturing Co
09.2019 - 01.2020
Sales Associate
Sherwin-Williams Paint Store
10.2018 - 08.2019
Cashier
Tractor Supply Company
06.2016 - 09.2018
Reading High School
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