Carmen Ramirez
Hammond,LA
Summary
Hardworking and reliable individual with strong ability of helping others succeed. Offering interpersonal skills, dedication and patience. Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
17
years of professional experience
Work History
Store Leader/Sales Agent Representative
US Agencies
04.2013 - 08.2016
- Exceeded sales goals for office and help agents reach personal goals.
- Thoroughly researched our products to enhance knowledge of product market and competitors.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Customized insurance plans to meet individual needs and performed administrative task.
Personal Banker
Citizen's National Bank of Texas
08.2008 - 11.2009
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Prestige Customer Service Representative
Hertz Corporation
07.1999 - 07.2008
- Assessed customer needs and upsold products and services to maximize company sales.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Specialized in customer service and sales.
- I also assisted with managerial duties like coaching, scheduling.
Education
Bachelor of Arts - Public Affairs And Community Service
University of North Texas At Dallas
Dallas, TXAlternative Certification Early Childhood Education -
Texas Teachers
Dallas, TXSkills
- Branch operations
- Communications
- Customer service
- Increased revenue
- Inventory management
- Rapport building
- Supervision
- Team building
Timeline
Store Leader/Sales Agent Representative
US Agencies
04.2013 - 08.2016
Personal Banker
Citizen's National Bank of Texas
08.2008 - 11.2009
Prestige Customer Service Representative
Hertz Corporation
07.1999 - 07.2008
Alternative Certification Early Childhood Education -
Texas Teachers
Bachelor of Arts - Public Affairs And Community Service
University of North Texas At Dallas