Carmen Ramm
Vancouver,WA
Summary
Motivated Assistant Branch Manager with an outstanding knowledge of bank operations. I am especially adept at handling cash transactions, interacting with individual and business clients, and seeking amicable solutions to problems. Specialize in achieving production goals and maintaining solid member relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager II
Columbia Credit Union
11.2024 - Current
- Manage daily operations of the branch
- Ensure Auditing is completed based off SOP guidelines and schedules
- Review and document reports on progress towards branch goals
- Coach and mentor employees, to help them reach their professional goals.
- Assist members with opening new accounts, and lending needs.
- Ensure branch is in compliance with BSA standards
Assistant Branch Manager
Unitus Community Credit Union
02.2017 - 08.2024
- Manage in branch operations
- Facilitate compliance branch auditing
- Mentor and train the development of member advocates and tellers
- Communicate with members about outstanding balances and escalations.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Personal Banker II
Columbia Bank
11.2013 - 11.2016
- Opened accounts with a cross-sales ratio of 3.5 products opened
- Advised clients on personal loans, including lines of credits, auto, home equity, and CD secured
- Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit
Education
HIGH SCHOOL DIPLOMA -
Skyview High School
Vancouver, WA06.2001
Certification
- NMLS # 1478432
- Completion of Leadership Development from Columbia Credit Union
- Completion of communication training through Next Level leadership 2020
- Personal banker certified thru American Banking Association
- Customer services certified thru American Banking Association
- Small business banking certified thru American Banking Association
- Notary Public for the states of Oregon and Washington
Timeline
Service Manager II
Columbia Credit Union
11.2024 - Current
Assistant Branch Manager
Unitus Community Credit Union
02.2017 - 08.2024
Personal Banker II
Columbia Bank
11.2013 - 11.2016
HIGH SCHOOL DIPLOMA -
Skyview High School
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