Angelia Warren
Summary
Knowledgeable Property Insurance Adjuster with solid background in assessing property and casualty claims. Proven expertise in resolving complex cases efficiently while ensuring policy holder satisfaction. Demonstrated ability in negotiation and conflict resolution, consistently maintaining high accuracy and integrity in evaluations. Skilled insurance professional prepared for this role with proven track record in risk assessment, claim evaluation, and negotiation. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for keen analytical abilities, effective communication, and problem-solving skills. Reliable and committed to delivering optimal outcomes for clients and stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician (Remote Customer Service)
Amazing Hearts
01.2024 - Current
- Enhanced client mobility and comfort by skillfully utilizing transfer tools, resulting in zero injuries and improved independence for clients.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
- Help with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting.
- Help with light cleaning tasks such as washing dishes, doing laundry, and tidying up the home.
- Offer emotional support, and ensure the client feels heard and valued. Also, providing social interaction to combat loneliness.
Property Insurance Adjuster (Independent Adjuster)
Citizens Insurance
01.2024 - 11.2024
- Managed Florida property insurance claims remotely, conducting damage assessments, interviewing claimants, and evaluating property loss.
- Increased accuracy in estimates by utilizing industry-standard software tools for calculating repair costs based on collected data.
- Coordinated with attorneys and medical providers on litigation-related claims, ensuring accurate review and processing of medical bills.
- Leveraged Guidewire and ClaimsVision to streamline claims management and reporting processes.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Take photographs, videos, and notes to document the extent of the damage or loss.
- Record details about the type of damage, location, and the circumstances surrounding the event (e.g., fire, water damage, theft).
- Review the policyholder's insurance policy to determine coverage limits, exclusions, and terms that apply to the claim.
Workers' Compensation Adjuster and Auto Adjuster (Independent Adjuster)
Alacrity (Chubb Insurance)
01.2022 - 01.2024
- Collaborated with lawyers, medical providers, and claimants throughout the litigation process, ensuring all documentation was complete and compliant.
- Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
- Leveraged Guidewire and ClaimsVision to streamline claims management and reporting processes.
- Analyzed claims to ensure compliance with industry regulations by conducting thorough investigations.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Customer Service Representative
Various Healthcare Providers
01.2018 - 01.2024
- More than 5 years of remote customer service experience in the healthcare industry, managing both inbound and outbound calls.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Addressed issues quickly, ensuring a positive customer experience with empathy and professionalism.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Provided support to patients with appointment scheduling, insurance inquiries, billing issues, and service-related questions.
Education
Adjuster All Lines License - Claims Adjuster
The Adjuster School
Dallas, TX01-2022
License - Certified Nursing Assistant
North Texas Job Corps
McKinney, TX01-2002
High School - Basic
W. H. Adamson High School
Dallas, TX01.1998
Skills
- Maintain a high level of personal decorum, professional conduct ans personal appearance
- React to frequent changes in duties nd high-volume working environment
- Property evaluation, Litigation resolution & Claims investigators
- Claims & Time Management
- Managing compensation claims
- Medical billing experience
- Guidewire and ClaimsVision Software Proficiency
- Strong Communication and Negotiation Skills
- Patient Care and Support
- Detailed Documentation and Record-Keeping
- Problem-solving and Conflict Resolution
- Proficient in Microsoft Word, Excel, and Microsoft365
- Customer service
- Verbal and written communication
- Patient care quality
- Activities of daily living ADL support
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing 2002
- All Line Adjuster License 2022
Timeline
Patient Care Technician (Remote Customer Service)
Amazing Hearts
01.2024 - Current
Property Insurance Adjuster (Independent Adjuster)
Citizens Insurance
01.2024 - 11.2024
Workers' Compensation Adjuster and Auto Adjuster (Independent Adjuster)
Alacrity (Chubb Insurance)
01.2022 - 01.2024
Customer Service Representative
Various Healthcare Providers
01.2018 - 01.2024
Adjuster All Lines License - Claims Adjuster
The Adjuster School
License - Certified Nursing Assistant
North Texas Job Corps
High School - Basic
W. H. Adamson High School