Carmen R. Ellis
Summary
Employee Relations Specialist successful at coaching managers on employee relations techniques, legal statutes and motivational strategies to build long-lasting and productive relationships. Encouraging, well-spoken and motivational leader with significant expertise in program leadership, process optimization and benchmarking. Proactive, performance-oriented, and dedicated to facilitating cross-functional collaboration that strengthens business at all levels.
Overview
10
10
years of professional experience
Work History
Employee Relations Specialist
Cape Fear Valley Medical Center
05.2024 - Current
- Function as a point of contact for employee concerns, resolving workplace conflicts and grievances.
- Conduct investigations into employee complaints, disciplinary actions, and workplace policy violations.
- Advise management and employees on company policies, labor laws and best HR practices.
- Mediate disputes between employees and management to foster a positive work environment.
- Ensure compliance with federal, state, and local labor laws and company policies.
- Conduct exit interviews and analyze trends to enhance employee retention strategies.
- Assist in performance management processes, including coaching, feedback and disciplinary action.
- Collaborate with HR and leadership to develop and implement workplace policies and procedures.
Employee Relations Specialist
Office of the State Superintendent of Education
08.2023 - 04.2024
- Investigated complaints of discrimination, harassment, and retaliation from employees in a manner compliant with federal and state laws.
- Developed and prepared comprehensive investigative reports based on the investigation findings.
- Assisted in the development and implementation of training programs for employees and managers on equal opportunity, non-discrimination, Title IX, and other related topics.
- Consulted with managers and supervisors to provide informal resolutions strategies for student, faculty, and staff complaints.
Human Resources Director
St. Mary's Nursing Center
09.2022 - 04.2023
- Lead and mentored the human resources staff of three (3).
- Served as a point of contact for employees seeking advice or assistance related to HR matters.
- Liaised between management and employees by relaying work information, adjustments and, grievances.
- Conducted research and gathered data concerning prevailing compensation, benefits, project implementation and, strategies.
- Administered and maintained position classification and compensation plans.
- Managed the planning and guidance for talent acquisition programs and processes, and provided oversight for all benefits plans, including the 401(k) plan.
Human Resources Manager
Cambridge International
12.2021 - 08.2022
- Effectively presented information and responded to questions from managers, directors, and senior leadership.
- Supported the talent acquisition organization in managing top talent attraction and internal movement.
- Conducted senior leader(s) orientation and supported new leadership onboarding.
- Effectively read, analyzed, and authored reports, business correspondence and, procedure manuals
- Served as a champion and ambassador for change management initiatives and requirements with leadership and employees.
Human Resources Manager
Integrated Management Strategies
07.2021 - 10.2021
- Delivered HR consulting support to senior leaders and department heads.
- Worked alongside executive leaders to create a comprehensive succession plan consistent with corporate goals.
- Managed comprehensive compensation and benefits plans to ensure that they were competitive and cost-effective.
- Managed global compensation, succession planning, and employee retention initiatives.
HR Business Partner
Maryland National Capital Park & Planning Commission
05.2018 - 06.2021
- Worked closely with HR Director and Department Management to foster a harassment-free, productive work environment.
- Facilitated resolution of workplace issues by coordinating with management and employees.
- Provided performance management guidance to address employee concerns.
- Guided both staff and leadership with the process for FMLA, ADA, STD, and LTD scenarios.
- Oversaw regulatory compliance for seven business units.
Principal Employee Relations Partner
ManTech International
05.2017 - 05.2018
- Managed Corporate Equal Employment Opportunity programs to ensure adherence to federal and state anti-discrimination laws.
- Audited corporate policies, practices, and procedures to identify potential violations.
- Assessed corporate employment statistics involving applicant flow, hires, promotions, transfers, terminations and trainings under EEO, federal and state guidelines.
- Examined industry and company data to enhance diversity representation.
- Submit detailed EEO reports to company leadership.
- Supported the investigation and resolution of EEO complaints.
Human Resources Manager
MedStar Health Research Institute
01.2016 - 01.2017
- Managed HR plans and procedures for company staff.
- Participated in developing talent goals, aims, and systems
- Directed talent development program ensuring alignment with organizational goals.
- Facilitated hiring processes for Corporate Office vacancies.
- Supervised employee relations counseling.
- Contributed to assessment of departmental reports and decisions based on established goals.
- Developed strategies for continuous improvement in service performance and department operations.
- Maintained HRIS records and generated database reports.
Human Resources Generalist III
Unity Health Care, Inc
05.2015 - 01.2016
- Provided HR support in employee relations, performance management, coaching and counseling.
- Conducted thorough employment investigations and issued disciplinary actions.
- Oversaw structure and administration of compensation programs.
- Conducted comprehensive training sessions for new employees and management teams.
Education
MS - Human Resources Management
National Louis University
McLean, VABA - Social and Behavioral Sciences
Indiana University
Bloomington, INSkills
- Employee relations
- Conflict resolution
- Workplace investigations
- Performance management
- Dispute mediation
- Coaching techniques
- Ethics and compliance
- Coaching and mentoring
Timeline
Employee Relations Specialist
Cape Fear Valley Medical Center
05.2024 - Current
Employee Relations Specialist
Office of the State Superintendent of Education
08.2023 - 04.2024
Human Resources Director
St. Mary's Nursing Center
09.2022 - 04.2023
Human Resources Manager
Cambridge International
12.2021 - 08.2022
Human Resources Manager
Integrated Management Strategies
07.2021 - 10.2021
HR Business Partner
Maryland National Capital Park & Planning Commission
05.2018 - 06.2021
Principal Employee Relations Partner
ManTech International
05.2017 - 05.2018
Human Resources Manager
MedStar Health Research Institute
01.2016 - 01.2017
Human Resources Generalist III
Unity Health Care, Inc
05.2015 - 01.2016
MS - Human Resources Management
National Louis University
BA - Social and Behavioral Sciences
Indiana University
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