Carmen Retzlaff
St Louis,MO
Summary
Equipped with strong problem-solving abilities, excellent communication skills, and a professional demeanor. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Legal Secretary Assistant
Wasinger Daming LC
05.2021 - 05.2026
- Managed case files, ensuring organization and accessibility for attorneys.
- Drafted legal documents, including motions and correspondence, with precision and attention to detail.
- Completed data entry of legal documents into electronic court filing systems.
- Coordinated schedules, appointments, and meetings for court hearings, depositions, enhancing communication efficiency.
- Prepared Estate Plans for attorney review, signings, and organized for client pick-up / delivery.
- Reviewed incoming communications to prioritize urgent matters and ensure timely responses by attorneys.
- Transcribed legal documents and phone conversations.
- Developed and maintained positive relationships with clients via phone, email correspondence, and in person.
Building Manager
Brentwood City Parks and Recreation
09.2015 - 05.2021
- Supervise Rink Guards
- Keep a safe, clean and hazard free ice rink environment
- Ensure staff and patrons are adhering to risk management and City policies
- Enroll students into programs thru RecTrac and see they have an overall good experience
- Cover for Recreation Center Desk (rental rooms, programs, park rental) as needed
- Report building hazards, Handle Emergencies
- Prepare nightly deposits
Legal Receptionist
JurisTemps
12.2019 - 03.2020
- Familiarize myself with World Docs
- Answer multi line phone system
- Log calls for billing purposes
- Route calls to proper Attorney and Staff
- Order Office and Kitchen Supplies and keep track of invoices
- Calendar meetings and reserve conference rooms
- Order Lunches for Meetings
- Disperse mail according to set procedures
- Keep a neat, clean reception, work and kitchen area
Intake Specialist
Onder Law Firm
09.2019 - 12.2019
- Accurate document entry through Salesforce
- Moved to Update and Review Team utilizing Trialworks
- Ensured accuracy of data by using internet resources
- Utilized inside database to insure correct case referrals and fee splits
Operation Support Specialist
Bass Pro Shop
03.2015 - 10.2015
- Assist with shrink control, safety adherence, store audits
- Maintain cash and merchandise handling at all registers
- Maintain strict confidentiality
- Oversee firearm transfer procedures: Strict audits to stay in compliance with ATF and store policies
Sales Agent
Farmers’ Insurance Group
10.2014 - 03.2015
- Learned about Life, Health, Property, and Casualty Insurance
- Market through social media
- Speak with clients’ specific risk concerns
Federal Law Enforcement Officer
Federal Reserve Bank
07.2011 - 04.2014
- Basic Armed Security
- Maintain Perimeter Security
- Check in, Greet, and Log in visitors
- Screen visitors and all packages entering the Bank
- Protect Bank assets, Personnel, and facilities
Police Dispatcher (dual assignment)
Kirkwood Police Department
06.1998 - 07.2011
- Dispatch Police, Fire, and Ambulance to their proper locations
- Speak on the radio, phone, and relay pertinent information from the public to personnel on the road
- Utilize Local, State, National databases to aide in roadside investigations
- Multitask and prioritize assignments
- Maintained undated business directory
- Entered, Updated, and Validated records
Parking Control Attendant (dual assignment)
Kirkwood Police Department
06.1998 - 07.2011
- Enforce local parking ordinances
- Act as liaison between the police department and Special Business District
- Conduct tours of the police department to schools, clubs, and groups
- Trained personnel for the Parking Control Attendant position
- Designed a computer program with the IT department to record and track information
- Other duties as assigned
Education
MA Communication Arts - Literacy though the School of Education
Webster University
Webster Groves, MOBA Criminal Justice - undefined
Lindenwood University
St. Charles, MOSkills
- Able to multitask in a fast-paced environment
- Proven critical and analytical thinking skills
- Experienced with Microsoft applications such as Excel, PowerPoint, and Outlook
- Experienced with specialized software such as Salesforce, TABS, Trialworks, and REJIS
- Client communication and customer service skills
- Teamwork orientation
- Phone etiquette
- Documentation and recordkeeping
- Written and verbal communication skills
Certification
CPR/First Aid/AED Trained
Timeline
Legal Secretary Assistant
Wasinger Daming LC
05.2021 - 05.2026
Legal Receptionist
JurisTemps
12.2019 - 03.2020
Intake Specialist
Onder Law Firm
09.2019 - 12.2019
Building Manager
Brentwood City Parks and Recreation
09.2015 - 05.2021
Operation Support Specialist
Bass Pro Shop
03.2015 - 10.2015
Sales Agent
Farmers’ Insurance Group
10.2014 - 03.2015
Federal Law Enforcement Officer
Federal Reserve Bank
07.2011 - 04.2014
Police Dispatcher (dual assignment)
Kirkwood Police Department
06.1998 - 07.2011
Parking Control Attendant (dual assignment)
Kirkwood Police Department
06.1998 - 07.2011
BA Criminal Justice - undefined
Lindenwood University
MA Communication Arts - Literacy though the School of Education
Webster University
Awards
Pi Gamma Mu National Honor Society for the Social Sciences (Undergraduate), Innovation Award (Federal Reserve Bank of St. Louis), Graduated Cum Laude (Lindenwood University)