Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Reyes

Ocala,FL

Summary

Proven leader in high-stress environments, I leveraged my adaptability and inmate monitoring skills at Marion Sheriff Office to enhance facility safety and streamline operations. My background in sales and rental management, highlighted by a track record of increasing revenue and customer satisfaction, demonstrates a unique blend of supervisory skills and professionalism. Professional with strong background in corrections and security, equipped to maintain safety and order in detention environments. Skilled in conflict resolution, surveillance, and adherence to protocols, ensuring secure facility. Known for effective teamwork and adaptability, consistently achieving operational goals and supporting colleagues. Reliable, calm under pressure, and committed to upholding standards and procedures.

Overview

15
15
years of professional experience

Work History

Detention Aide

Marion Sheriff Office
05.2019 - Current
  • Collaborated with law enforcement agencies to ensure smooth transitions during detainee transfers, minimizing disruptions to facility operations.
  • Collaborated with other detention officers to effectively manage daily operations while adhering to established policies and procedures.
  • Enhanced inmate safety by conducting regular cell checks and monitoring behavior.
  • Promoted a positive environment by treating inmates with dignity and respect, fostering open communication and mutual understanding.
  • Contributed to the overall safety of the facility by promptly addressing maintenance issues and hazards that could pose potential risks to staff or inmates.
  • Streamlined administrative tasks such as managing inmate files, updating records, and reporting incidents to supervisors.
  • Ensured accurate record-keeping through detailed documentation of incidents, inmate movements, and activities in logbooks and electronic databases.
  • Improved communication among staff by participating in shift briefings and debriefings, sharing crucial information about inmates'' behavior and needs.
  • Reduced risk of contraband entering the facility through vigilant screening of visitors, mail, packages, and deliveries during visitation periods.
  • Increased security within the facility by operating surveillance systems and monitoring all entry points during assigned shifts.
  • Provided support during emergencies, such as fights or medical crises, effectively deescalating situations and preventing further harm.
  • Improved staff efficiency by participating in ongoing training programs, staying updated on best practices within the detention field.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Processed visitors and attorneys arriving to see prisoners.
  • Prepared reports to document incidents and violations.
  • Supervised inmates during meals, recreation and other activities.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.

Rental Manager

Hertz Car Rental
06.2017 - 04.2019
  • Implemented rental asset processes and cleanliness standards.
  • Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
  • Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Managed a high-performing team of leasing agents, providing regular coaching and performance feedback.
  • Placed sales calls and handled sales for incoming customer calls.

Sales Representative

Rooms To Go
09.2009 - 02.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Streamlined sales process, reducing time from lead to close.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Exceeded sales targets through effective planning and goal setting.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Participated in trade shows and conferences to network and generate leads.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.

Education

Associate Of Science - Biological Sciences

Metropolitan University
Carolina PR

Certificate Of Technical Studies - Tv Production And Radio Production

Center For The Media Arts
Manhattan, NV

Skills

  • Inmate monitoring
  • Headcounts
  • Multitasking Abilities
  • Reliability
  • Correctional facility procedures
  • Safety and security enforcement
  • Mental health awareness
  • Observation
  • Booking procedures
  • Team Coordination
  • Documentation skills
  • File and record maintenance
  • Supervisory skills
  • Professionalism
  • Security Protocols
  • Central and pod control
  • Time management abilities
  • Adaptability
  • Rules Enforcement
  • Cultural Sensitivity
  • Problem-solving aptitude
  • Stress Management
  • Inmate rights
  • Vehicle search
  • Contraband inspections
  • First aid and CPR certified
  • Armory control
  • Defensive techniques
  • Record maintenance
  • Inmate escorting
  • Security and sanitation checks
  • Perimeter guarding
  • Disturbance management
  • System recordkeeping
  • Medical emergencies

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Detention Aide

Marion Sheriff Office
05.2019 - Current

Rental Manager

Hertz Car Rental
06.2017 - 04.2019

Sales Representative

Rooms To Go
09.2009 - 02.2017

Associate Of Science - Biological Sciences

Metropolitan University

Certificate Of Technical Studies - Tv Production And Radio Production

Center For The Media Arts

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Carmen Reyes