Carmen Reyna
Yuma,AZ
Summary
Diligent [Desired Position] with solid background in providing direct support to individuals with diverse needs. Demonstrated ability to develop meaningful connections and support daily living activities effectively. Excel in communication and problem-solving, ensuring highest level of care and support.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
Work History
DIRECT SUPPORT PROVIDER
New Hope of Arizona
01.2024 - Current
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each client''s unique needs and goals.
- Completed comprehensive training programs in behavior management strategies, allowing for successful implementation of positive reinforcement techniques within the home setting.
- Acted as a liaison between clients and service providers, ensuring all necessary supports were in place to maximize the client''s quality of life.
- Promoted healthy lifestyles by assisting clients with exercise routines and monitoring their physical wellbeing.
- Safeguarded the dignity and privacy of clients by adhering to confidentiality protocols and treating them with respect at all times.
- Delivered exceptional support during transitional periods such as moving into a new home or adjusting to changes in routine or environment.
- Increased community integration by accompanying clients on outings and social events to promote socialization and engagement.
- Improved overall quality of life for clients through assistance with daily living activities, such as dressing, grooming, and meal preparation.
PATIENT FINANCIAL SERVICE REP
YUMA REGIONAL MEDICAL CENTER
11.2019 - 05.2023
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Facilitated smoother billing process, closely collaborating with healthcare providers to ensure accurate charge capture.
CUSTOMER SERVICE AND SALES REPRESENTATIVE / COLLEC
Time Warner Cable/ Spectrum
01.1999 - 03.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Exceeded sales targets through effective planning and goal setting.
- Increased market penetration with introduction of innovative sales tactics.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Skills
- Safety awareness
- Individualized service plans
- Social skills development
- Goal setting and tracking
- Transportation assistance
- Meal preparation
- Mobility support
- Activity planning
- Patience and tact
- Self-advocacy teaching
- First aid and CPR
- Personal care assistance
- Problem-solving
- Time management
- Multitasking and organization
- Patient care
- First aid and safety
- Team collaboration
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Behavioral support
- Patient education
- Relationship building
- Patient assessments
- Client documentation
- Client advocacy
- Behavioral management
- Conflict resolution
- Goal setting
- Appointment scheduling
- Behavior redirection
- Life skills training
- Report writing
- Care plan assessment
- Emotional intelligence
- Recreational activities
Languages
Spanish
Native or Bilingual
Timeline
DIRECT SUPPORT PROVIDER
New Hope of Arizona
01.2024 - Current
PATIENT FINANCIAL SERVICE REP
YUMA REGIONAL MEDICAL CENTER
11.2019 - 05.2023
CUSTOMER SERVICE AND SALES REPRESENTATIVE / COLLEC
Time Warner Cable/ Spectrum
01.1999 - 03.2017
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