CARMEN RINCON
Darien,IL
Summary
High-achieving Implementation Director with 23+ years of experience in Account Management, Project Management, Customer Service, and Operations. Collaborative team player effectively engaging individuals at all organizational levels to drive achievement and surpass departmental and company objectives. Demonstrated expertise in cultivating positive relationships with customers and stakeholders, fostering trust and loyalty. Exceptional skills in gathering requirements and developing project scopes, coupled with the ability to oversee intricate, high-value technical projects through meticulous planning and execution.
Overview
19
19
years of professional experience
Work History
Implementation Director
Express Scripts
02.2018 - Current
- Collaborated with stakeholders at various levels of leadership to align expectations and ensure successful delivery of implementations while maintaining positive working relationships throughout each project''s lifecycle.
- Optimized resource utilization by allocating team members according to their skills and expertise, resulting in efficient implementation process.
- Enhanced client satisfaction by ensuring smooth and timely project delivery through effective communication and coordination.
- Spearheaded the development of standardized processes and templates for project management best practices within the organization, leading to increased efficiency across all implementation teams.
- Cultivated strong relationships with clients, vendors, and partners to ensure project alignment and seamless execution across all entities involved in the implementation process.
- Led cross-functional teams through complex implementations, fostering collaboration and clear communication among diverse stakeholders.
- Demonstrated adaptability in managing complex projects with tight deadlines, shifting priorities, or unexpected challenges while still achieving desired outcomes.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
Implementation Sr. Manager
Express Scripts
02.2006 - 02.2018
- Led cross-functional teams, consisting of internal partners to ensure successful implementation of new clients
- Successfully managed the transition of over 75 new clients
- Exceeded company and management expectations by attaining highest client survey results
- Ensured service and quality standard were met, including client performance guarantees
- Represented Operations in Sales and Finalist process
- Developed and implemented the project plan for assigned client base
- Ensured timely resolution of all clients issues by working with internal partners cross functionally
- Promoted positive business relationships with customers and providers, provided-ongoing support of provider/client relations, resulting in consistent resolution, thus preserving client base
- Collaborated with Sales and Account Management to successfully transition all new business onto Express Scripts systems.
Education
Business Management Associate of Applied Science -
Rasmussen University
01.2019
Skills
- Cross-functional leadership
- Strong Project management skills
- Exceptional communication and presentation skills
- Business and requirement analysis
- Requirements Gathering
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and Flexibility
- Interpersonal Skills
- Client Relations
- Analytical Thinking
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Implementation Director
Express Scripts
02.2018 - Current
Implementation Sr. Manager
Express Scripts
02.2006 - 02.2018
Business Management Associate of Applied Science -
Rasmussen University
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