Carmen Riquelme
Fayetteville,NC
Summary
To obtain a rewarding position with a company with advancement opportunities.
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
24
24
years of professional experience
Work History
Sales Entry Manager
MSC
Fayetteville, NC
08.2018 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of 12 employees, ensuring high productivity and excellent customer service.
- Approved in house financing loans.
- Monthly reconciling of finances.
- Managed shift from 8 am to 8 pm Monday through Saturday.
- Refunded and credit accounts accordingly.
- Managed all sales called in within company involving contracts.
Assistant Manager
Parker House Of Music
09.2012 - 05.2017
- -Calculated employee hours worked each week
- -Maintained employee goal sheets daily
- -Approved sales and loan amounts
- -Maintained vaults with money and jewelry
- -Pulled pawns and priced all inventory
- -Superior customer service
- -Conducted store operating procedures including cash management and store appearance
- -Growth and default management and profit and loss performance
- -Training and development of staff
- -Coached, trained and mentored 10 plus employee's
Receptionist
Carolina Concrete Finishing
10.2009 - 09.2011
- -Answered all incoming calls and delegated them and took messages daily
- -Calculated concrete measurements to figure amounts of concrete needed to be ordered
- -Ordered dirt and materials as needed
- -Took PO numbers from different Vendors
- -Keyed in all bills
- -Consolidated Wright express and South Eastern and Wright Express Statement monthly
- -Maintained office supplies and materials in stock
- -Input daily time in for payroll and sorted out check to employees
- -Maintained all vehicle maintenance and kept files up to date
Accounts Receivable
Contaminant Control Inc.
11.2004 - 05.2009
- -Billed clients directly through Timberline software
- -Made Collection calls weekly
- -Maintained Contact with clients and followed up on invoices
- -Handled Major Billing account such as Duke Energy, Siemens, International Paper and Kelly Springfield
- -Daily data entry of both visa and Wright express receipts
- (Approximately 100+ receipts day)
- -Calculate and put in spreadsheet format Job Materials used for all jobs
- -In charge of maintaining all duke job billing up to date
- (Calculated workers hours, materials used, equipment and any additional charges.)
- -Sent out all received invoices for approval
- -Entered invoices for payment
- -Printed Checks out for payments
- -Daily Data Entry
- -Reconciled both the Enterprise and Wright Express Bill
- -Answered all accounts payable calls inquiring about payments
- -Reconciled Visa Statement each month
- Make sure all charges are accurate with the receipts
- -Fluent with Timberline Software
Staffing Specialist
Employment Staffing
02.2004 - 11.2004
- -Responsible for all daily office procedures which included filling, interviewing, orientation and drug testing
- -Reported weekly status of employees
- -Handled employee's payroll every week and delivered checks
- -Ordered office supplies
- -Kept continual contact with both current and prospective companies
- -Filled job orders, child support forms and had phone trials for unemployment claims
- -Made proposals for inquiring companies
- -Opened and closed job orders through the Employment Security Commission of NC
- -Maintained data logs for disciplinary and employee injuries
Assistant Manager
Love Is In The Air Too
02.2003 - 08.2004
- -Prepared and made weekly bank deposits
- -Hired and Trained 8 employees
- -Maintained inventory
- -Performed shipping and receiving duties as well as invoicing
- -Handled customer satisfaction concerns
- -Responsible for opening and closing of business
- -Worked unsupervised for a period of 4 weeks while owner left on vacation
Light Industrial Worker
Mega Force (Purolator)
07.2001 - 01.2003
- -Ran oil filter can machine
- -Inspected cans for quality control
- -Stacked cans and packaged them for processing
- -Ran press machine
- -Recorded all productivity and loss daily
- -Clipped oil filter paper
- -Assembly
- -Shipping and receiving
- -Trained fellow employees in inspecting cans
Sales Associate
Sears Roebuck
08.2000 - 06.2001
- -Stocking
- -Customer service
- -Displayed merchandise
- -Responsible for all accounts receivable/payable transactions made on my register
Education
Certificate - basic clerical and office skills, employable skills/ira
Fayetteville Technical Community College
01.2002
High School - General studies
Douglas Byrd High School
01.2000
Skills
- Bilingual (English/Spanish)
- Fluent with Timberline
- Fluent with Quick Books
- Fluent with Networkfleet
- Computer skills
- Microsoft Word
- Internet Explorer
- Excel
- Excellent communication skills
- Detail oriented
- Data entry
- Customer service
- Managed 10 employees
- Fluent with Munz pawn systems
- Task Delegation
- Budget assistance
- Employee Scheduling
- Recruiting and interviewing
- Sales monitoring
- Employee Performance Evaluations
- Product and service knowledge
- Operations Management
- Customer Relations
- Policy administration
- Customer service and satisfaction
- Employee engagement
- Orientating and training
- Team motivation
- Retail Operations Management
- Money Handling
- Strategic Planning
- Workload Management
- Staff Supervision
References
- Ashley Haney, (910) 321-0500, District Manager
- Fabiola Espinoza, (910) 263-4884, Store Manager
Timeline
Sales Entry Manager
MSC
08.2018 - Current
Assistant Manager
Parker House Of Music
09.2012 - 05.2017
Receptionist
Carolina Concrete Finishing
10.2009 - 09.2011
Accounts Receivable
Contaminant Control Inc.
11.2004 - 05.2009
Staffing Specialist
Employment Staffing
02.2004 - 11.2004
Assistant Manager
Love Is In The Air Too
02.2003 - 08.2004
Light Industrial Worker
Mega Force (Purolator)
07.2001 - 01.2003
Sales Associate
Sears Roebuck
08.2000 - 06.2001
Certificate - basic clerical and office skills, employable skills/ira
Fayetteville Technical Community College
High School - General studies
Douglas Byrd High School
Similar Profiles
Taniyah JenningsTaniyah Jennings
Ordinary Seaman at MSCOrdinary Seaman at MSC
TALADA HARITALADA HARI
SAP BRIM Testing at MSCSAP BRIM Testing at MSC
Percy AngelinePercy Angeline
Assistant Waiter at MSCAssistant Waiter at MSC