Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
References
Timeline
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Carmen Rivas

Pembroke Pines,FL

Summary

Dynamic professional with a proven track record in customer relationship management and technical operations optimization, demonstrated at Tory Burch and other notable companies. Excelled in enhancing customer satisfaction and streamlining support processes. Skilled in CRM software and empathetic client communication, I consistently exceed service goals, securing a top sales position at Telefónica del Perú.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Support Associate

Tory Burch
Sunrise, FL
11.2023 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Mentored junior team members on the use of internal software applications.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Entrepreneur

Self-employeed
Pembroke Pines, FL
03.2003 - 07.2023
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Ensured that all health standards were met during cleaning operations.
  • Followed safety procedures and used appropriate personal protective equipment, and supplies when handling hazardous waste or chemicals.
  • Achieved cost-savings by developing functional solutions to problems.

Tax Preparer

H&r Block
Hollywood, FL
01.2007 - 07.2007
  • Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
  • Compiled data from clients to accurately complete tax forms.
  • Developed and maintained professional relationships with clients to encourage repeat business and referrals.

BANK TELLER

BANCO DE CREDITO DEL PERU
08.1996 - 05.2002
  • Establishing a credibility relationship with each of the clients, knowing their interests to cover their needs with the products we offered, for this I could memorize and remember more than 50+ names to follow up
  • I had to apply the ability to serve many customers on a very busy day without wasting any time, covering more than 1000 transactions a day, with extreme attention and detail

CORPORATE SELLER

TELEFONICA DEL PERU
03.1992 - 07.1998
  • Telefónica offered me the position as Corporate Salesperson in the Cellular line, giving me the opportunity to apply customer service skills in detail during the sale and after-sale of the product
  • My clientele was addressed to the Military and National Police Institutions, also reaching their relatives
  • Perseverance led me to occupy the 2nd place as the best seller of the Company

Education

Bachelor of Science - Business Management

Broward College
Fort Lauderdale, FL
12-2023

Associate of Arts - Business Administration

BROWARD COLLEGE
Fort Lauderdale, FL
05-2021

BILINGUAL EXECUTIVE SECRETARY -

C.E.O. COLUMBIA
03.1993

HIGH SCHOOL DIPLOMA -

C.E.P.N.P ALIPIO PONCE VASQUEZ
12.1991

Skills

  • CRM software
  • Data compiling and entry
  • Technical operations optimization
  • Project assistance
  • Sales support
  • Helpdesk operations
  • Customer relationship management
  • Customer engagement
  • Service desk operations
  • Customer service
  • Documentation skills
  • Empathy and patience

Accomplishments

  • Best salesperson of the year in corporate sales at Telefonica del Peru
  • Excellence in customer service at all levels at Banco de Credito del Peru
  • Excellence in sales of products and services at Banco de Credito del Peru
  • "Buddy of the Month" at Tory Burch
  • Won "Pass the Buck" where I partnered with a Tory Burch Sales Associate to complete the most sales.

Certification

  • Business Specialist
  • Accounting Technology Specialist
  • Business Operation
  • Quickbooks Online - Basic level certificate

Languages

Spanish
Full Professional
English
Professional

References

  • Kenneth Davis - Former Client (305) 815-6960
  • James Michaels - Marolina Outdoor: Store Manager (804) 721-2630
  • Gustavo Ponce - Tory Burch: Assistant GM-Operations (954) 289-7756
  • Kristopher Nelson - Tory Burch: Assistant Manager-Sales (754) 265-3428

References

References available upon request.

Timeline

Support Associate

Tory Burch
11.2023 - Current

Tax Preparer

H&r Block
01.2007 - 07.2007

Entrepreneur

Self-employeed
03.2003 - 07.2023

BANK TELLER

BANCO DE CREDITO DEL PERU
08.1996 - 05.2002

CORPORATE SELLER

TELEFONICA DEL PERU
03.1992 - 07.1998

Bachelor of Science - Business Management

Broward College

Associate of Arts - Business Administration

BROWARD COLLEGE

BILINGUAL EXECUTIVE SECRETARY -

C.E.O. COLUMBIA

HIGH SCHOOL DIPLOMA -

C.E.P.N.P ALIPIO PONCE VASQUEZ

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