Carmen Rivera
Hartford ,CT
Summary
Skilled Medical Office professional offering 25 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Medical Assistant
Hartford Gyn Center
Bloomfield, CT
01.2023 - Current
- Maintained patient records, including medical histories and insurance information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
National Tax Services
Tax Preparer Solutions
Hartford, CT
12.2010 - Current
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Identified potential deductions to minimize clients' tax liabilities.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Provided guidance on financial decisions related to taxes.
Capital Region Education Council
Customer Service Rep
HARTFORD, CT
08.2023 - 06.2024
- Provided translation assistance for customers with limited English proficiency.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
Administrative Assistant/Patient Care/COVID-19 Testing Site
Hartford Hospital
Hartford , Ct
08.2018 - 01.2021
- Answered incoming telephone calls, directed callers to appropriate personnel and took messages as required.
- Inputted customer information into database systems for accurate record keeping purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Administrative Medical Assistant - Terminology
Capitol Community College
Hartford, CT02-2020
High School Diploma -
Hartford Public High School
Hartford, CT06-1993
Skills
- Organizational and Planning Skills
- Critical thinking abilities
- EMR Software
- Office Administration
- Call Management
- Data Entry
- Customer Relations
- Clinical skill
- Accounting
Certification
- Certified Tax Prepare Certificate -2010
- Certified Nurse's Aide, License #NA91290581
- Administrative Medical Assistant Certificate 2019 -2020
Languages
Spanish
Native/ Bilingual
Timeline
Capital Region Education Council
Customer Service Rep
08.2023 - 06.2024
Administrative Medical Assistant
Hartford Gyn Center
01.2023 - Current
Administrative Assistant/Patient Care/COVID-19 Testing Site
Hartford Hospital
08.2018 - 01.2021
National Tax Services
Tax Preparer Solutions
12.2010 - Current
Administrative Medical Assistant - Terminology
Capitol Community College
High School Diploma -
Hartford Public High School