Summary
Overview
Work History
Education
Skills
Education and Training
Occupation
Driving License
Languages
Timeline
Generic

CARMEN RIVERA

Rochester

Summary

Knowledgeable and efficient Caterer offering proven expertise in organizing teams and resources to meet demands of diverse events. Consistently satisfies customers with high-quality service and food. Executes events under tight deadlines to meet or exceed customer expectations.

consistently handles high-volume over long shifts while keeping focus. Background communicating clearly to complete orders. Multitasker with history of supporting team and customer needs.

Overview

14
14
years of professional experience

Work History

Daycare Provider

Friendships Children Center
01.2024 - Current
  • Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
  • Provided care for infants and toddlers by changing diapers, preparing meals, helping with nap times, and organizing playtime activities.
  • Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
  • Assisted in potty training children while providing positive reinforcement when successful.
  • Maintained records of attendance, meals served, naps taken and general behavioral observations throughout the day.

Catering/Customer Service Representative

Glendales Catering
03.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.

Bus Monitor

Monroe Transportation
03.2018 - 10.2019
  • Managed and resolved conflicts among students, promoting a positive and inclusive atmosphere
  • Assisted students with special needs, following individualized plans to ensure safe transportation experience
  • Collaborated effectively with bus driver and school staff to maintain a seamless bus operation.

Stock Broker

Ac Linen
06.2011 - 11.2011
  • Developed and implemented risk management techniques to mitigate losses and protect client investments
  • Built and maintained strong client relationships, earning a reputation for excellent customer service and trustworthiness.

Education

Medical Billing & Coding -

Penn Foster
04-2024

Skills

  • English - Native
  • Spanish - Native
  • Experience in Customer service
  • Microsoft knowledge
  • Experienced in providing top-notch childcare and household management
  • Experience with children
  • Caterer
  • Group Management
  • Reading Skills
  • Stocker
  • Experience with special needs children
  • Organization
  • Communication
  • Time effective
  • Organization
  • Database data entry
  • Data entry and documentation

Education and Training

true

Occupation

Caterer/ Customer service

Daycare provider- TA

Driving License

D, 8 years

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Daycare Provider

Friendships Children Center
01.2024 - Current

Catering/Customer Service Representative

Glendales Catering
03.2022 - Current

Bus Monitor

Monroe Transportation
03.2018 - 10.2019

Stock Broker

Ac Linen
06.2011 - 11.2011

Medical Billing & Coding -

Penn Foster

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CARMEN RIVERA