Summary
Overview
Work History
Education
Skills
Additional Information
References
Languages
Timeline
Generic

Carmen Rivera González

Davenport,FL

Summary

A detail-oriented team member, with the ability to multi-task in a dynamic environment. Expertise in supporting multiple projects, meeting preparation, and leveraging a cross-functional organization. Demonstrates task and the ability to proactively support staff.

Overview

9
9
years of professional experience

Work History

Customer Services Associates

Walgreens
01.2019 - 03.2024
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed 3 efficient cash register operations.

Call Center Representative

Spectrum Charter Communication
10.2023 - Current
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Developed and updated databases to handle customer data.
  • Created and maintained detailed database to develop promotional sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Exceeded monthly performance metrics consistently, contributing to success of call center operations.
  • Managed approximately 30 incoming call volumes while providing exceptional customer support and maintaining professional composure.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Leasing Specialist

Fore Property
05.2019 - 09.2023
  • Complete leasing packages for all rentals, while maintaining occupancy rate
  • Managed 30 sales process from lead generation to lease closure
  • Calculates incomes, schedule appointments, events and manage incoming and outgoing mails, calls and text.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Organized resident events to foster sense of community within property, increasing tenant satisfaction levels.

Leasing Marketing Director

S2 Residential
01.2019 - 05.2019
  • Coordinates with maintenance, tenants, vendor, and facilities to resolve roadblocks and conflicts
  • Great knowledge in Microsoft Office to generate documents including inter-office correspondence and reports
  • I’m natural leader, salesperson, and Excellent on Customer Services.
  • Managed approximately 40 incoming calls, emails and faxes per day from customers.

Manager

FPC Crespo Group INC.
07.2017 - 11.2018
  • Managed 30 sales process from lead generation to lease closure
  • Calculates incomes, schedule appointments, events and manage incoming and outgoing mails, calls and text.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Organized resident events to foster sense of community within property, increasing tenant satisfaction levels.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

Administrative Assistant

Public Housing Government of Puerto Rico
12.2014 - 06.2017
  • Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Greeted clients, showed apartments, and prepared leases.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.

Education

B.A. IN BUSINESS ADMINISTRATION & DEVELOPMENT MANAGEMENT WITH A MINOR CONCENTRATION ON MARKETING -

Inter American University of Puerto Rico
San German Puerto Rico
05.2014

Skills

  • Bilingual Spanish & English
  • Yardi
  • Knock
  • ResMan
  • Social Media
  • Strati
  • Engage
  • CAM
  • CRM
  • Blue moon
  • Microsoft Office
  • Customer Services
  • Fast Learner
  • Punctual
  • Client Engagement
  • Meeting Sales Goals

Additional Information

I do support the development of marketing plans, social media branding, and printed ads. Coordinates with maintenance, tenants, vendor, and facilities to resolve roadblocks and conflicts. Great knowledge in Microsoft Office to generate documents including inter-office correspondence and reports. I’m a natural leader, salesperson, and Excellent on Customer Services.

References

Available upon request.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Call Center Representative

Spectrum Charter Communication
10.2023 - Current

Leasing Specialist

Fore Property
05.2019 - 09.2023

Customer Services Associates

Walgreens
01.2019 - 03.2024

Leasing Marketing Director

S2 Residential
01.2019 - 05.2019

Manager

FPC Crespo Group INC.
07.2017 - 11.2018

Administrative Assistant

Public Housing Government of Puerto Rico
12.2014 - 06.2017

B.A. IN BUSINESS ADMINISTRATION & DEVELOPMENT MANAGEMENT WITH A MINOR CONCENTRATION ON MARKETING -

Inter American University of Puerto Rico

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Carmen Rivera González