Summary
Overview
Work History
Education
Skills
Timeline
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Carmen Rizo

Las Vegas,NV

Summary

Experienced professional seeking to re-enter the workforce after taking time off to raise a child. Ready to apply my diverse skill set and proven abilities to contribute to a new role.

Overview

9
9
years of professional experience

Work History

Homemaker

N/A
Las Vegas, NV
01.2021 - Current

Retail Sales Associate

Old Navy
Las Vegas , NV
12.2019 - 01.2021
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Provided product information and answered customer questions.
  • Assisted customers with finding the right product for their needs.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Handled customer complaints in a professional manner.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Customer Support Specialist

A-1 Answering Service
Las Vegas, NV
11.2017 - 12.2019
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Recorded all customer interactions into the database system accurately and completely.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Supervised and directed workers engaged in installation of data communication equipment and software.

Associate

Full Conceal
Las Vegas, NV
10.2016 - 11.2017
  • Organized backroom areas to maintain a clean and organized work environment.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Built relationships with customers by providing friendly customer service.
  • Bagged or packaged purchases and wrapped gifts.
  • Helped customers locate items within the store using the inventory system.
  • Provided customer service support for inquiries, complaints, and returns.

Associate

PLI
Las Vegas, NV
10.2015 - 10.2016
  • Processed shipments received from vendors according to established protocols.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Education

High School Diploma -

San Bernardino High School
San Bernardino, CA
05-2015

Skills

  • Data Entry
  • Problem-solving abilities
  • Microsoft Excel
  • Critical Thinking
  • Technical Support
  • Customer Relations
  • Problem Resolution
  • Microsoft PowerPoint
  • Inbound and Outbound Calling
  • Scheduling
  • Account updating
  • Paperwork Processing
  • Appointment Scheduling
  • Reading Comprehension
  • Document Control
  • Call handling
  • FLUENT IN [Spanish]

Timeline

Homemaker

N/A
01.2021 - Current

Retail Sales Associate

Old Navy
12.2019 - 01.2021

Customer Support Specialist

A-1 Answering Service
11.2017 - 12.2019

Associate

Full Conceal
10.2016 - 11.2017

Associate

PLI
10.2015 - 10.2016

High School Diploma -

San Bernardino High School

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Carmen Rizo