Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen R. Lopez

Whitesboro,USA

Summary

Get a challenging and rewarding position within a growing organization, which will utilize my skills, experience and acknowledge. Recognized as a dynamic collaborator and able to work collaboratively in a team environment with minimum supervision.

Overview

29
29
years of professional experience

Work History

Manager, Executive Relations Department

Southwest Credit System
04.2017 - Current
  • Manage email from the Executive Relations Department’s email within a 72-hours, response period.
  • Manage company voicemail within a 72-hour period.
  • Audit and update in the system the responses to text messages sent to consumers.
  • Update the status of accounts in the system according to the FCRA (Fair Credit Reporting Act).
  • Discuss, negotiate, and offer payment plans to consumers, settlement offers with consumers, attorneys, and third-party agencies, ensuring proper power of attorney is in the system.
  • Distribute received emails to the respective departments.
  • Remove closed, paid, or legally jeopardizing accounts from the consumer credit report.
  • Use of the Transunion (Tlo) application to locate personal information such as social security numbers, telephone numbers, addresses to confirm that the information entered the system matches the consumer.
  • Receive notifications from the Federal Court in bankruptcy cases so that the system reflects the correct information and, in accordance with the law, remove accounts from consumers' credit reports.
  • Receive and include consumer disputes and complaints in the accounts.
  • Convert all received documents into PDF form.
  • Handle all returned mail, updating the system with bad addresses so they can be updated by the department in charge of mail delivery.
  • I handle all calls escalated to my department as follows: agent, team leader, supervisor, and I am the last in the chain. I handle all calls involving legal risks, threats of lawsuits, or reports to the Better Business Bureau, Attorney General's Office, lawsuits, or any other threat.
  • Accustomed to handling high workloads and high call volumes, also handling angry and frustrated people with patience and respect, mediating situations to the benefit of customers and without risk to the company.

Customer Service Agent

The CMI Group
09.2014 - 04.2017
  • Effectively communicate escalated customer or vendor issues to the district Manager in a timely manner.
  • Technical support by sending Trouble shooting to client devices to ensure the company offered top quality service.
  • Analyze data reports entry.
  • Ensure closure of customer complaints and property damage issues.
  • Strong work ethic.
  • Ensured customers received adequate attention.
  • Strong Negotiation skills.
  • Assists with transactions including sales, income, receipts and payments by an individual or organization.
  • Self-Motivated.

Judicial Assistant Clerk

San Juan, Court House
02.1996 - 08.2014
  • Responsible for investigating if the information given was correct by searching for the business or individuals on the internet and government departments.
  • Follow up all legal procedure and ensure individuals and attorneys sign all pages for the policies and procedures and explain the risk of making false Statements.
  • Manage new cases by scheduling the court day and recording the case in writing and audio while the court was in session.
  • Analyze data reports entry.
  • In charge of preparing the judge’s weekly calendar for each court case.
  • Have good communication skills with the public, individuals pending to be process, judges and attorneys.
  • Give Weekly report to Judges and Supervisors to keep track of each Court case.

Education

Associate’s degree - Cler Office Administration

Interamericana University

High School Diploma - clerk

01.1991

Skills

  • Ability to type 60 WPM
  • Fluent in Spanish & English
  • Proficient in Windows and Microsoft Office applications

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Manager, Executive Relations Department

Southwest Credit System
04.2017 - Current

Customer Service Agent

The CMI Group
09.2014 - 04.2017

Judicial Assistant Clerk

San Juan, Court House
02.1996 - 08.2014

High School Diploma - clerk

Associate’s degree - Cler Office Administration

Interamericana University

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Carmen R. Lopez