Carmen Rodriguez
Deltona
Summary
Innovative, hardworking, enthusiastic and results-orientated non-clinical administrative personnel interested in achieving company goals and exceed expectations using skills, knowledge and experience. Offering distinguished ability to be a team player, management skills to oversee technical aspects, ensuring that tasks are completed on schedule, within scheduling and according to specifications. Continuous process improvements driven across all tasks.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Gastro Health
09.2023 - Current
- Schedule all procedures to be performed by the physician.
- Review the physicians schedule for maximum scheduling efficiency.
- Schedule all diagnostic tests, procedures and follow-up appointments.
- Obtains all authorizations for procedures and tests.
- Call patient to confirm procedures a week in advance.
- Schedule follow-up appointments including recalls.
- Check-out patients at the end of their visit and provide next step instructions.
- Request medical records from doctors and hospitals
- Returns patient calls promptly and professionally.
- Call-in new prescriptions for procedures preps.
- Obtain lab results including stat requests.
- Complete tasks from Electronic Medical Record
- Reviews open orders every three days and works accordingly.
- Contact patients with test results.
- Sends history and physical forms to outpatient facility.
- Other duties as assigned.
Front Office Lead
Complete Health
03.2020 - 09.2023
- Responsible for administering and managing front desk team members to ensure a quality administrative process that enhances patient care experience from beginning to end.
- Delegating daily and weekly projects to staff members while holding them accountable for deadlines on said projects.
- Overseeing and ensuring that projects are completed on schedule in accordance to company goals and deadlines.
- Establishing a practice for insurance verification to minimize losses for the company, with the goal of reducing probable issues in all claims.
- Generating all employee schedules each week and monitoring time off.
- Managing schedules for multiple providers and maintaining contact with patients to ensure provider schedules run smoothly thus enhancing overall patient experience.
- Verify patient financial accounts for payments, both current and past due, to facilitate any updates to patient financial accounts.
- Temporary provided services to Diagnostic Center (Lab) department within the company, lending my skills, knowledge, and experience needed.
- Ensured proper documentation and invoicing for samples to ensure they are distributed to the correct outside laboratory, while monitoring all laboratory inventory.
- Worked directly with patients regarding concerns or questions.
- Monitored patient care experience throughout the office to ensure patient satisfaction throughout their visit.
Area Supervisor
Ross Dress for Less
07.2016 - 03.2020
- Responsible for opening and closing the Store.
- Supervising associates, and maintaining a friendly, easy to shop environment. Ensure proper merchandise presentation, and maintain a clean work area at all times.
- Responsible for executing and supervising company operational processes as needed. Ensures Cash pulls and bank deposits are conducted to Company policy.
- Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
- Other duties as assigned by Store Manager.
- Managed associates breaks and meals.
Education
Associate of Arts - Associate Degree
Daytona State College
Daytona Beach, FL01-2018
Skills
- Proficient in Microsoft Word and PowerPoint
- Proficient in Athena and ECW Healthcare Systems
- Problem solving skills
- Flexible
- Excellent Customer Relations
- Teamwork oriented
- Time management skills
- Excellent communication techniques
- Written and verbal communication skills
- Fully Bilingual- English and Spanish
Timeline
Care Coordinator
Gastro Health
09.2023 - Current
Front Office Lead
Complete Health
03.2020 - 09.2023
Area Supervisor
Ross Dress for Less
07.2016 - 03.2020
Associate of Arts - Associate Degree
Daytona State College
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