Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Rogers

Athens,NY

Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training staffing and managing employees to provide exceptional home health care services.

Overview

19
19
years of professional experience

Work History

Staffing/ Medical Coordinator

Scout Enterprise, Inc.
11.2022 - Current


  • Identifying staffing needs, coordinating employee schedules with client needs, processing intake information and communication with referral sources, developing long-term staffing strategies, and planning for anticipated changes in the workload or staff availability.
  • Creating and managing work schedules, tracking employee time and attendance, ensuring compliance with company policy and regulations.
  • Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
  • Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
  • Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
  • Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of Plan of Care following policy and procedure.
  • Established and maintained effective communication with staff, case managers, services coordinators and community organizations to promote high quality patient care.
  • Provided comprehensive training to new staff members, ensuring they were well-equipped with the knowledge and skills needed to excel in their roles as Personal Care Aides.
  • Ensured compliance with all federal and state regulations related to home care services by staying up-to-date on companies policy and procedure.

Co-Manager

Scout Enterprise, Inc.
04.2019 - Current
  • Actively Markets in the area, manages office inventory, implements general policy and procedure.
  • Motivates employees, sets short/ long term goals, community interactions/ public relations, and complies with regulations.
  • Maintains and periodically audits the required records/ reports, investigates and evaluates insurance coverage.
  • Identifies problems, oversees payroll procedure, orients employees to policy and procedure.
  • Resolved complex client/ employee complaints promptly and effectively, maintaining high levels of satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall agency performance.
  • Oversees and coordinates operations of the service office.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the agency.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Review safety procedures to create safe working conditions for workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

HR/ Payroll Coordinator

Scout Enterprise, Inc.
11.2006 - Current
  • Recruitment, screening resumes, interviewing candidates, completing the onboarding for new employees, including the hiring process, applications, employee orientation/ trainings, maintaining accurate records of personnel files, and hiring decisions.
  • Maintain HR records and database, ensuring accuracy and security of employee information in HR system, employee tracking up to date, answer employee inquiries, resolving issues, and providing information on company policy and procedures.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Completed weekly payroll for 75+ employees.
  • Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reviewed time records for 75+ employees to verify accuracy of information.
  • Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
  • Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
  • Facilitated seamless onboarding of new hires by providing comprehensive training on timekeeping and payroll policies.
  • DOH criminal history record check submissions.
  • NYS worker's compensation claims.

Education

Business Management

Interboro Institute
New York, NY
05-2004

Finance

Bushwick High School
Brooklyn, NY
06-2001

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Verbal communication
  • Clinical documentation
  • Insurance verification
  • Excellent communication
  • Attention to detail
  • Customer service
  • Multitasking
  • Teamwork and collaboration
  • Reliability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Staffing/ Medical Coordinator

Scout Enterprise, Inc.
11.2022 - Current

Co-Manager

Scout Enterprise, Inc.
04.2019 - Current

HR/ Payroll Coordinator

Scout Enterprise, Inc.
11.2006 - Current

Business Management

Interboro Institute

Finance

Bushwick High School

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Carmen Rogers