Carmen Roggenbuck

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Front desk: Greeting visitors,managing the phone system, and handling mail shipments.
• Scheduling: Coordinating meetings,appointments,and travel.
• Communication: Responding to emails and phone calls, and preparing written correspondence.
• Organization: Maintaining files,databases,and calendars.
• Planning: Preparing agendas and meeting materials,and coordinating events.
• Budgeting: Assisting with budget preparation,processing expense reports, and updating spreadsheets.
• Administrative support: Providing general assistance,gathering quotes, and processing vouchers and invoices.

• Improved classroom management by consistently enforcing rules and maintaining a structured environment.
• Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
• Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
• Participated in team meetings to discuss student progress, identify areas for growth, and develop strategies to support continued academic success.

• Greet members and direct them to the correct department/person.
• Keep Lobby and closing rooms neat and clean.

Keep mortgage packets and bussiness cards stocked.

• Provide administrative support for the President/CEO, Boards o officers and committees, and other personnel/departments in the Credit Union.
• Assist with the preparation of the monthly information packet for the Board Directors under supervision of the President/CEO.
• Perform specialized or confidential administrative duties, including researching data and preparing reports as needed.