Carmen Romano

• Assisted bartenders by stocking beer, wine, liquor, and other bar items.
• Restocked ice and prepared garnishes for drinks.
• Cleaned the bar area including counters, glasses, and utensils throughout shift.
• Set up glassware for customers in anticipation of drink orders.
• Responded to customer requests promptly and professionally.
• Maintained a clean work environment by sweeping floors and disposing of trash.
• Organized bottles and cans on shelves according to brand or type.
• Performed opening duties such as setting up supplies needed for service.
• Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
• Provided excellent customer service while interacting with guests in a friendly manner.

• Identify and analyze potential real estate investment opportunities, including but not limited to residential, commercial, and industrial properties.
• Conduct thorough due diligence on properties, assessing market trends, property condition, financial viability, and potential risks.
• Build and maintain relationships with property owners, real estate agents, brokers, and other industry professionals.
• Negotiate and structure deals to maximize profitability and align with the company's investment goals.
• Collaborate with cross-functional teams, including legal, finance, and development, to ensure seamless execution of transactions.
• Stay informed about market trends, competitor activities, and regulatory changes affecting the real estate industry

• Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
• Presented quotations with clear pricing information and deliverables specifications.
• Secured long-term accounts by managing sales presentations and providing recommendations to promote brand and product benefits.
• Introduced customers to new offerings and updated accounts.
• Prepared and processed contracts and order forms for new and existing customers.
• Streamlined operational efficiencies by tracking weekly sales to develop reports used by executives for corrective action planning.
• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
• Collaborated with other sales team members to share selling strategies and gain new insights.
• Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.

• Welcomed guests and assisted with reservations, check-ins and inquiries.
• Promoted value-added services and special access options to increase guest satisfaction.
• Recorded guest payments, verifying identification and credit card information to prevent fraud.
• Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
• Provided personable service to improve customer service ratings.
• Demonstrated excellent knowledge of reservations processes and time management during peak periods.
• Cultivated new business through up-selling and expanding current accounts.
• Worked with clients to coordinate details of special functions to ensure events ran smoothly.
• Provided highest quality customer service standards by anticipating customer needs.
• Set and confirmed reservations for guests in person and by phone.
• Resolved guest problems and complaints to improve overall satisfaction.
• Referred guests to recommended local attractions and restaurants.
• Took reservations from patrons by phone or online.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.

• Scheduled deliveries of flowers, gifts and balloons and made guest reservations for spa services and dining.
• Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
• Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.
• Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
• Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
• Supported local sports teams, museums, restaurants and other tourist-oriented spots by informing hotel guests of daily events.
• Arranged childcare services for guests.
• Updated front desk's concierge book to maintain most relevant visitor information.
• Rectified volatile situations quickly through active listening and effective communication.
• Managed transportation arrangements to and from airport, train station and local events for visitors.

• Retrieving food, beverage and/or any supplies from Room Service, Restaurants and/or any other disclosed location

• Assist in setting up, maintaining and breaking down of events

• Responsible for daily upkeep and stocking of Butler pantries

• Ensure pantries and storage areas are maintained to health department standards

• Drive company vehicles to assist with guest requests

• Maintain cleanliness of work place and maintain compliance with local fire and health regulations

• Responsible for delivery and retrieval of china, glass and silver to and from stewarding areas

• Polish and wash china, glass and silver

• Break down all departmental deliveries and deliver to appropriate pantries and/or storage

• Maintain an adequate par stock of food and beverage items necessary to stock the pantries to meet the needs of guests

• Maintain Butler's pantry and all other assigned areas in neat and serviceable conditions

• Report deficiencies or safety hazards to the Butler Manager and coordinate corrective action

• Maintain confidentiality of guest information and activities

• Provide documentation on a daily basis to the Butler Manager of special requests and particular likes and dislikes of each guest which is to be used by the Cosmopolitan staff for future visits and update in the Guest History Profiles

• Work is performed in an office environment and throughout the property in all locations