Carmen Roque Del Sol
Hialeah,FL
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Diny Backery
2022.11 - 2024.05
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Manager
El Caseron
2016.01 - 2022.10
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Trade Technician -
4 De Febrero
Ciego De Avila Cuba 08.1997
Skills
1. Attention to Detail: Ensuring tables are clean, properly set, and restocked with necessary items.
2. Physical Stamina: Ability to stand for long periods, lift heavy trays, and move quickly.
3. Teamwork: Working closely with servers, kitchen staff, and other team members.
4. Time Management: Prioritizing tasks and managing time efficiently to keep the dining area running smoothly.
5. Customer Service: Interacting politely and professionally with guests.
6. Multitasking: Handling multiple tasks simultaneously, such as clearing tables while refilling water glasses.
7. Cleanliness and Hygiene: Maintaining high standards of cleanliness in the dining area and following health and safety regulations.
8. Communication Skills: Effectively communicating with team members and sometimes with guests.
9. Problem-Solving: Quickly addressing any issues that arise, such as spills or table shortages.
10. Adaptability: Adjusting to different situations and peak times in a fast-paced environment.
Timeline
Restaurant Hostess
Diny Backery
2022.11 - 2024.05
Restaurant Manager
El Caseron
2016.01 - 2022.10
Trade Technician -
4 De Febrero
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