Carmen Rueda
Arlington Heights,IL
Summary
Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
9
9
years of professional experience
Work History
Executive Housekeeping Manager
Embassy suites schaumburg
Schaumburg
01.2021 - 06.2024
- Coordinated maintenance requests from guests with engineering department as needed.
- Investigated accidents or injuries that occurred within the department and reported findings to management team.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Organized employee work assignments to maximize productivity while maintaining high quality standards.
- Provided guidance and support to staff members when needed.
- Supervised and coordinated the activities of housekeeping staff.
- Managed lost and found property according to company policy and procedure.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Ensured all safety regulations are followed in accordance with OSHA guidelines.
- Responded promptly to any emergency situations that may arise during shift hours.
- Implemented cost reduction strategies while maintaining quality standards.
- Participated in ongoing educational opportunities to stay current on industry trends and best practices.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Housekeeping Manager
Comfort inn Schaumburg
Schaumburg
12.2019 - 08.2020
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Ensured compliance with safety regulations and health codes.
- Coordinated maintenance activities with outside contractors as required.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Implemented cost-saving measures to reduce operating expenses.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Collaborated with other departments on various projects as needed.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Established cleaning standards for all departments within the hotel property.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Maintained accurate records of supplies and equipment inventory.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Performed quality control inspections for guest rooms and public areas.
- Resolved customer complaints in a timely manner.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
Housekeeping supervisor
Holiday inn express roselle
Roselle
01.2018 - 12.2019
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Established effective communication between team members in order to foster a positive work environment.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Explained goals and expectations required of trainees.
- Reported damage or theft of hotel property to management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeping supervisor
Holiday inn express rolling Meadows
Rolling Meadows
08.2015 - 01.2018
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Explained goals and expectations required of trainees.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Education
GED -
William Rainey Harper College
Palatine, IL03-2019
Skills
- Bilingual - Spanish and English
- Excellent communication and people skills
- Good multitasking abilities
- Problem-solving skills
- Excel in customer service
- Inventory Control
- Task Delegation
- Chemical Handling
- Recruiting and interviewing
- Quality Assurance
- Staff Scheduling
- Staff Training and Development
- Policy Enforcement
- Health and Safety Regulations
- Scheduling expertise
- Staff Management
- Restroom detailing
- Supply Restocking
- Supply Replenishment
- Goal Setting
- Exceptional time management
Languages
English
Professional
Spanish
Professional
Timeline
Executive Housekeeping Manager
Embassy suites schaumburg
01.2021 - 06.2024
Housekeeping Manager
Comfort inn Schaumburg
12.2019 - 08.2020
Housekeeping supervisor
Holiday inn express roselle
01.2018 - 12.2019
Housekeeping supervisor
Holiday inn express rolling Meadows
08.2015 - 01.2018
GED -
William Rainey Harper College
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