Carmen Russo
Peoria,AZ
Summary
Driven individual with a solid background in all aspects of food service. Passion for customer service and food quality. Interested in a position as a Flight Attendant. Experienced in the Hospitality Industry with a complete understanding of the customer Service industry. Ability to manage several tasks at the same time and wow guests. Motivated candidate with skills in front and back-of-the-house operations. Enthusiasm about Travel, Hospitality and Customer Service. Energetic Real Estate Professional/Leasing Manager offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Real Estate Broker
Chianti Realty
01.2010 - Current
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Evaluated the customers' needs and provided service options to meet their requirements
- Coordinated with lenders, home inspectors, escrow companies and more to ensure compliance to all contract terms
- Created marketing materials for residential and commercial property sales
- Oversaw closing procedures on commercial and residential properties and ensured terms of contracts were met.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
- Boosted referral business by establishing a strong network of professional contacts in the real estate industry.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Optimized listing presentations by utilizing cutting-edge technology tools such as 3D virtual tours and drone photography.
- Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.
- Developed training materials to educate newly licensed agents on industry best practices, ensuring a high level of professionalism within the team.
- Advised clients on home staging techniques to maximize property appeal during open houses or showings.
Owner/Manager of Operations
Stadthotel Linde
01.2003 - 04.2010
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Collaborated with colleagues to discuss market information and strategies
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Developed and implemented tailored service plans to the needs of particular clients
- Followed up with customers ensuring their satisfaction with their purchases
- Greeted customers and offered them assistance where possible
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Education
Master Hotel & Restaurant Management -
Hotelfernschule Poppe & Neumann
Frankfurt, Hesse11.2001
Skills
- Attention to detail
- Communications
- Customer service
- Dependable
- Documentation and reporting
- Issue resolution
- Rent Collection
- Marketing Expertise
- Building Codes
- Cash Flow Analysis
- Investment Strategies
- Property Inspections
- Asset Management
- Property Management
- Maintenance Coordination
- Portfolio Management
- Lease Administration
- Business Development
- Staff Training
- Financial Analysis
- Team Leadership
Certification
Real Estate Broker License AZ & CA
Languages
German
Full Professional
Italian
Full Professional
Software
MS Words, Excel, PowerPoint etc
References
References available upon request.
Timeline
Real Estate Broker
Chianti Realty
01.2010 - Current
Owner/Manager of Operations
Stadthotel Linde
01.2003 - 04.2010
Master Hotel & Restaurant Management -
Hotelfernschule Poppe & Neumann
Real Estate Broker License AZ & CA
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