Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Carmen Ryan

Moorestown,NJ

Summary

District Manager with over 20 years of leadership experience, including extensive expertise as a Veterinary Practice Manager. Proven success in driving revenue growth, developing staff, and fostering client relationships. Skilled in medical personnel recruitment, compliance, workflow improvement, budgeting, and business development. Recognized for analytical problem-solving, strategic thinking, and commitment to excellence in customer service and patient care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Practice Manager

Animal and Bird Health Care Centers
05.2025 - Current
  • Oversee daily operations of a multi-doctor practice ensuring high standards of patient care.
  • Manage staff recruitment, training, and retention strategies.
  • Implement workflow improvements and budgeting practices to maximize efficiency.
  • Partner with specialists and hospitals to expand service offerings.

Practice Manager

Arnold Veterinary Hospital
11.2023 - 05.2025
  • Increased top-line revenue by $75,000 through process improvements and skilled technician hiring.
  • Boosted staff morale with feedback-driven coaching and support.
  • Developed and managed budget strategies, improving efficiency and workflows.
  • Projected and exceeded budgeted sales by over $250,000.

Veterinary Practice Manager

Metrowest Veterinary Clinic
10.2022 - 01.2023
  • Implemented training standards that improved customer satisfaction by 11%.
  • Created hands-on leadership culture, boosting employee retention.
  • Updated and managed work schedules to align with staff levels and workload needs.

Learning and Development Manager, Customer Service

OrlandoVets
08.2021 - 09.2022
  • Designed and implemented Phase Training & Operational Checklists for front-end staff.
  • Partnered with CEO to create client service tools, improving satisfaction and online reviews.
  • Led execution of 30-60-90 training plan for customer service, treatment room, and operations.

District Manager

FGXI
04.2019 - 04.2020
  • Supervised 23–27 merchandisers across 200+ locations, maintaining high operational standards.
  • Directed product training, demonstrations, and acquisition initiatives to boost awareness.
  • Exceeded sales goals by cultivating new customer relationships and brand growth.

Veterinary Practice Manager

Banfield Animal Hospital
06.2016 - 04.2019
  • Opened second Banfield hospital in Arkansas, managing expansion and operations.
  • Ranked 48th of all Banfield hospitals in client satisfaction; achieved top 10 in 2018–2019.
  • Served as liaison for Learning & Development to improve compliance and effectiveness.

Education

Associate of Arts - Merchandising

Bauder College, Atlanta, GA
05.1987
  • Honor Roll 1985–1987
  • Regional Customer Service Award
  • Top Line Sales 2004 AVH

Skills

  • Medical personnel recruitment
  • Policy and procedure development
  • OSHA regulations
  • Referral management
  • Clinical improvement initiatives
  • Marketing and business development
  • Workflow efficiency
  • Budgeting and financial oversight
  • Strategic business planning
  • Interdisciplinary team collaboration
  • Customer service leadership
  • Project management
  • Performance evaluation
  • Inventory management
  • Facility management

Certification

Mental Health First Aid Training (2024–2026)

Languages

Spanish: Native/Bilingual

Timeline

Practice Manager - Animal and Bird Health Care Centers
05.2025 - Current
Practice Manager - Arnold Veterinary Hospital
11.2023 - 05.2025
Veterinary Practice Manager - Metrowest Veterinary Clinic
10.2022 - 01.2023
Learning and Development Manager, Customer Service - OrlandoVets
08.2021 - 09.2022
District Manager - FGXI
04.2019 - 04.2020
Veterinary Practice Manager - Banfield Animal Hospital
06.2016 - 04.2019
Bauder College - Associate of Arts, Merchandising

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