Summary
Overview
Work History
Education
Skills
Timeline
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Carmen Sanchez

Woodbridge,VA

Summary

Experienced and detail-oriented professional with over a decade of expertise in leadership, team coordination, and client management. Proficient in scheduling, organizing meetings, and handling client communications using Microsoft Office Suite. Hold active Top Secret clearance, ensuring secure handling of sensitive information. Self motivated and accountable, ready to leverage these skills in an office setting to contribute to operational efficiency and client satisfaction.

Overview

13
13
years of professional experience

Work History

Senior Event Manager

FBI Academy
11.2021 - Current
  • Lead a team to triple sales within a year through exceptional client relationship management.
  • Manage VIP events, ensuring a high level of customer satisfaction.
  • Conduct weekly cross-departmental meetings to ensure effective communication and alignment and seamless collaboration across teams.
  • Utilize CaterTrax software for efficient order management and event planning.
  • Provided English to Spanish translation services for work-related conversations, paperwork, and emails.
  • Possess active top-secret clearance, ensuring the ability to manage confidential client interactions and handle classified material.
  • Utilized Outlook Calendar to effectively schedule and manage client meetings, ensuring seamless coordination and time management.
  • Driving by a strong work ethic and personal responsibility, consistently demonstrating initiative and delivering high-quality outcomes.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Continually researched industry trends to stay updated on best practices in event planning.
  • Established strong relationships with vendors and suppliers, ensuring seamless event execution.
  • Manage client communications, including drafting and responding to emails, as well as handling inbound and outbound calls, ensuring timely and professional service .

Manager

Wawa
07.2018 - 11.2021
  • Managed daily operations, including inventory control, cash management, and staff training
  • Oversaw daily orders to maintain adequate supplies for customer needs
  • Implemented strategies to create a positive work environment and promote team accountability
  • Provided translation services (English to Spanish) for work-related conversations, paperwork, and emails.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

General Manager

Moe's Southwest Grill
08.2016 - 06.2018
  • Directed all aspects of restaurant operations, including scheduling, customer service, and inventory management
  • Implemented strategies to increase sales through suggestive selling and promotional activities
  • Conducted regular employee training sessions to ensure high-quality service and product standards
  • Provided translation services (English to Spanish) for work-related conversations, paperwork, and emails.

Team Member

Moe's Southwest Grill
01.2012 - 01.2016
  • Prep and stock kitchen before/after shift
  • Prepare and cook meals according to recipe in a timely manner
  • Responsible for checking codes and cleaning kitchen after shift was over
  • Serve guests at front of house if needed
  • Delivered exceptional service to each guest
  • Made sure orders were placed correctly and food delivered promptly
  • Clean and maintain the work space daily.

Education

UNIVERSIDAD METROPOLITANA DE PUERTO RICO
05.2011

Skills

  • Management
  • Bilingual
  • Leadership
  • Sales
  • Translation
  • Microsoft Word
  • Google Docs
  • Microsoft Outlook
  • Microsoft Outlook Calendar
  • Customer service
  • Customer relationship management
  • Workday
  • Microsoft Office
  • Microsoft Powerpoint

Timeline

Senior Event Manager

FBI Academy
11.2021 - Current

Manager

Wawa
07.2018 - 11.2021

General Manager

Moe's Southwest Grill
08.2016 - 06.2018

Team Member

Moe's Southwest Grill
01.2012 - 01.2016

UNIVERSIDAD METROPOLITANA DE PUERTO RICO

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Carmen Sanchez