Carmen Sanchez
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
8
8
years of professional experience
Work History
Blue & Orange Corporate Travel Trainer
Dave And Busters
Northridge
04.2023 - Current
- Facilitated workshops to strengthen team communication and elevate customer service skills.
- Taught training programs to improve staff understanding of service and operational procedures.
- Conducted performance evaluations to pinpoint training needs and identify development opportunities.
- Traveled regionally and internationally to support new location openings
- Provided ongoing support and mentorship to new employees during onboarding process.
- Utilized various learning tools, including e-learning platforms, for effective training delivery.
- Monitored staff progress through assessments and provided constructive feedback regularly.
- Championed a positive work environment promoting teamwork and employee development initiatives.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Proposed enhancements to existing training processes to improve effectiveness.
- Resolved any issues raised by participants during the training session in a timely manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Maintained up-to-date knowledge of industry trends and best practices.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Lead Retail Sales Associate
Dave & Buster's
Northridge, California
08.2018 - Current
- Led team in providing exceptional customer service experiences.
- Trained new associates on product knowledge and sales techniques to enhance customer engagement.
- Oversaw daily operations and ensured compliance with safety protocols.
- Maintained stock pars and set up planograms to improve product visibility and sales.
- Monthly Inventory Lead
- Oversaw incoming shipments to ensure organized stock and streamline inventory management.
- Update pars for orders weekly while maintaining current levels based on guests needs
- Restocking readily available storage from overflow to maintain stock outs
Education
John F Kennedy High School
Granada Hills, CASkills
- Employee training
- Workshop facilitation
- Performance evaluation
- Inventory management
- Operational compliance
- Mentorship skills
Timeline
Blue & Orange Corporate Travel Trainer
Dave And Busters
04.2023 - Current
Lead Retail Sales Associate
Dave & Buster's
08.2018 - Current
John F Kennedy High School