Summary
Overview
Work History
Education
Skills
Timeline
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Carmen Santiagp

Townsend,Delaware

Summary

Accomplished Administrative Assistant with a proven track record at the State Of Delaware, excelling in data management and fostering exceptional customer relations. Leveraged Microsoft Excel and effective communication to enhance document organization and streamline office operations, significantly boosting efficiency. Demonstrates a keen ability for time management and problem-solving, contributing to a positive and productive work environment.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

State Of Delaware
11.2016 - 12.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Travel Agent

Airman’s World Travel
01.1994 - 10.1996
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.

Education

Delta Airline
George, IA
01.1994

Skills

Data Entry

Computer Skills

Office Administration

Administrative Support

Microsoft Word

Time Management

Microsoft Excel

File Organization

Microsoft Outlook

Customer and client relations

Computer Proficiency

Filing

Customer Relations

Strong Problem Solver

Documentation and Recordkeeping

Travel research

Itinerary Planning

Itineraries

Travel Arrangements

Hotel Accommodations

Timeline

Administrative Assistant

State Of Delaware
11.2016 - 12.2017

Travel Agent

Airman’s World Travel
01.1994 - 10.1996

Delta Airline

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Carmen Santiagp