Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Carmen Saucedo

Pendleton,OR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Real Estate Broker

John L. Scott
09.2023 - Current
  • Active Real Estate Broker License for the State of Oregon.
  • Expanded client base through effective networking at industry events, seminars, and open houses.
  • Maintained in-depth knowledge of local market trends, neighborhood statistics, school ratings, and community amenities to effectively advise clients on property values.
  • Cultivated a professional reputation through active participation in industry organizations, attending conferences, workshops, and continuing education courses relevant to real estate practices.

Pse Clerk

United States Postal Service, USPS
10.2022 - Current
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
  • Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
  • Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, collection of mail as needed.
  • Register Cage accountability includes reconciliation of data making sure to detect discrepancies and correct them when processing registered mail.
  • Signing off as the sole responsible party for registered mail and moneys for all the offices around our region.
  • Safeguarded USPS property from theft or damage by vigilantly monitoring facility after hours as required during assigned shifts.
  • Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.
  • Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
  • Sorted mail according to size, shape and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Provided service and sales to walk-in customers.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • assigned to work in different offices as a pse clerk.
  • Prepared reports to track mail volumes, fees and other related data.

Janitorial Cleaner/manager

Carmen's Home And Office Cleaning
05.2014 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Developed schedules for up to 4 employees per shift.
  • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Prepared and filed state and federal tax forms for commercial and individual clients.
  • Responded to customer concerns and questions on daily basis.
  • Managed invoicing and payment processing operations.
  • Monitored outstanding invoices and performed collections duties.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Updated and maintained information in customer accounts.

Front Desk Manager

Oxford Suites Pendleton
10.2012 - 05.2014
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Collected room deposits, fees and payments.
  • Balanced hotel accounts at end of day.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Maintained transaction security by verifying payment cards against identification.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Provided hotel guests with information regarding casino, restaurants and fitness center.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Responded to guest requests for assistance, toiletries and personal care items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.

Front Desk Manager/breakfast Bar/laundry Assistant

Holiday Inn Express Hotel
12.2011 - 12.2012
  • Received, screened and routed incoming calls.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Collected room deposits, fees and payments.
  • Prepared weekly employee work schedules for team members.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Addressed special allergen-free food requests and worked to improve guest experience.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Front Desk Receptionist

Travelodge
01.2011 - 11.2011
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Education

Real Estate Broker - Real Estate

Blue Mountain Community College
Pendleton, OR
09.2023

General Studies -

Pendleton High School
Pendleton, OR
08.2003

Skills

  • Guest Satisfaction
  • Productivity and Time Management
  • Safety Measures
  • Positive Team Player
  • Safety Standards
  • Workplace Safety
  • New Employee Training
  • Valid Driver's License
  • Customer Service
  • Verbal and Written Communication
  • Inquiry Response
  • Clean driving record
  • Able to pass background check
  • Excellent References
  • Fluent in Spanish
  • Multitasking

Certification

Real Estate License for the State of Oregon

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Real Estate Broker

John L. Scott
09.2023 - Current

Pse Clerk

United States Postal Service, USPS
10.2022 - Current

Janitorial Cleaner/manager

Carmen's Home And Office Cleaning
05.2014 - Current

Front Desk Manager

Oxford Suites Pendleton
10.2012 - 05.2014

Front Desk Manager/breakfast Bar/laundry Assistant

Holiday Inn Express Hotel
12.2011 - 12.2012

Front Desk Receptionist

Travelodge
01.2011 - 11.2011

Real Estate Broker - Real Estate

Blue Mountain Community College

General Studies -

Pendleton High School

Real Estate License for the State of Oregon

Similar Profiles

CREATE PROFILE
Carmen Saucedo