Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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CARMEN SAUER

Maple Grove,MN

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Continuous learner with a history of learning new industries and skills to meet the needs of developing organizations. Dynamic change agent adept at developing innovative solutions and technologies to address team needs and expedite customer service procedures.

Overview

6
6
years of professional experience

Work History

Office Manager

Roers Companies
02.2023 - Current
  • Oversee daily operations of corporate office. Phone, email, mail, expenses, company car, weekly catering, investors, and vendors.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Client Development Specialist

Kasasa
05.2022 - 08.2022
  • Conducted cold-calling and sent follow-up emails to prospective clients, collaborating with the vice president (VP) and regional director to determine targets; completed up to 75 first contacts daily
  • Recognized by the regional director for exceptional ability to identify and schedule quality clients.

Escrow Office Manager

Closing Hub
03.2022 - 05.2022
  • Promoted to Escrow Office Manager following expert task execution and real estate agent and general manager (GM) support, assuming responsibility for strategic planning of staffing with managers, bank wires, client escalations, supplies management, and file maintenance
  • Implemented Qualia and SoftPro software to the office, training staff members on how to open orders, balance numbers on bulk selling, and close operations.

Escrow Associate | Administrative Assistant

Closing Hub
08.2021 - 03.2022
  • Assisted General Manager (GM) with scheduling, document management, and various processes to facilitate timely closing on behalf of real estate agents
  • Trained five new hires throughout tenure on final processing policy, acting as mentor and coach to monitor application and re-teach as needed
  • Contacted clients on behalf of real estate agents to configure closing paperwork and facilitate final transactions, deploying interpersonal skills that created a smooth experience.

Post-Closing Admin

Closing Hub
03.2021 - 08.2021
  • Fulfilled various administrative roles during development of start-up company, continually obtaining new skills in title industry to benefit organization and complete needed tasks
  • Completed and filed post-closing paperwork with county, communicating with officials to rectify and resubmit rejected documents and secure company compliance with closing procedures
  • Served as software administrator customizing data platforms, inputting information, and updating contacts as needed for title company.

Operations Team Member

Lifetime Fitness
08.2019 - 07.2020
  • Safeguarded the cleanliness of the facility and customer satisfaction by maintaining the women's locker room with laundry, regular cleaning, and general maintenance.

Substitute Paraprofessional

Maranatha Christian Academy
10.2017 - 04.2018
  • Managed transportation, activities, and behavior of up to 40 kids at one time, joining with peer paraprofessionals to ensure on-time transition between classrooms and a continuously safe environment
  • Established corrective action plans with students engaging in delinquent behavior, discussing cause, resolution, and prevention strategies.

Education

Bachelor of Arts (BA) - Business

University of Phoenix

Skills

  • Office Management
  • Client Prospecting
  • File Maintenance
  • Administrative Support
  • Expense Reporting
  • Data Entry
  • Office Administration
  • Event Coordination
  • Customer Relations
  • Business Administration
  • Schedule Management

Volunteer Experience

  • Wayzata High School Boys Hockey, Parent Coordinator, Prepared the boy's hockey team for a successful season by coordinating the team's finances for lease payments and rink renting, as well as informing the players and parents of the impending schedule.
  • The Raining Season, Mission Trip Member, Participated in mission trips to under-resourced populations in Sierra Leone to bring school, health, and educational supplies and contribute to established feeding programs that increased well-being and quality of living.
  • Wayzata Youth Hockey Association, Former Board Member, Attended monthly board meetings to discuss the team's finances, the children's development, and the progress of the association's various programs; single-handedly created Excel sheets to distribute players across teams and coordinate coaching.
  • The Phoenix Coyotes Charities, Former Volunteer, Fundraised for and completed service hours for homeless organizations and in-need groups sponsored by the National Hockey League (NHL).
  • The Avalanche Charity Brunch, Former Volunteer, Assisted planning and execution operations for the National Hockey League (NHL) team the Avalanche, expertly upholding the reputation of the annual event.

Timeline

Office Manager

Roers Companies
02.2023 - Current

Client Development Specialist

Kasasa
05.2022 - 08.2022

Escrow Office Manager

Closing Hub
03.2022 - 05.2022

Escrow Associate | Administrative Assistant

Closing Hub
08.2021 - 03.2022

Post-Closing Admin

Closing Hub
03.2021 - 08.2021

Operations Team Member

Lifetime Fitness
08.2019 - 07.2020

Substitute Paraprofessional

Maranatha Christian Academy
10.2017 - 04.2018

Bachelor of Arts (BA) - Business

University of Phoenix
CARMEN SAUER