Carmen Segovia Munoz
Energetic applies resourceful nature and insightful critical thinking to resolve customers concerns. Friendly and hardworking team player with excellent communication and organization skills. Addresses questions regarding pricing, policies and products and appropriately escalates high-level issues. Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Focused on consistent and professional work for every assignment. Offers 6 years in customer service, and 2 years of management in the industry, and top-notch abilities in customer service.
Diligent caregiver with strong background in childcare and proven ability to create safe and nurturing environment for children. Successfully managed diverse age groups and facilitated engaging activities to support developmental milestones. Demonstrated effective communication and problem-solving skills in various babysitting roles.
Work History
Babysitter
6 Years 1 Month- Assisted with diapering and bathing children.
- Helped children through personal issues with caring, age-appropriate support.
- Planned activities to inspire children's creativity.
- Balanced child schedules with both ample rest and homework time.
- Dropping off, and picking up from school.
- Cook meals.
Customer Service Cashier
3 Years 10 Months- Communicated effectively with managers, supervisors and other associates.
- Assisted customers in locating needed products.
- Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
- Tidied retail floor area, organizing shelves and racks.
- Answer calls.
Customer Service Manager
1 Year 11 Months- Managed team's work schedules to complete customer coverage.
- Oversaw store operations and maintained standards during director's absence.
- Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets.
- Built and maintained relationships to promote rapport with customers.
- Attended to customer needs.
Picking Lead
8 Years 1 Month- Maintained accurate tracking for order movements with use of RF scan gun.
- Processed orders with accuracy.
- Operated digital devices to identify tasks, locate products and submit completed work.
- Used safe and secure pallet shrink wrap techniques.