Carmen Segoviano

Compassionate Senior, Patient Care Advocate with background in providing high-quality support to members in diverse healthcare insurance settings. Skilled at advocating for patient rights, coordinating health needs such as providers changes, appointment scheduling and assisting members to meet their preventative measures.Case management referrals as needed. Strengths include strong communication skills, empathy, and ability to handle stressful situations with grace. Notable for creating positive members and staff experiences through consistent dedication and commitment to meeting individual needs. Participante of leadership meetings responsible professional enthusiastic about supporting best practices and operations, quality compliance and healthcare member management various programs such as event appointments scheduling and follow up call confirmation. White Glove Program services recovery survey to provide member satisfaction. Demonstrated strengths in multi-area leadership , quality assurance, and service. Resourceful professional and collaborative team player. Successful at overseeing ongoing internal programs process changes and coaching staff to enhance the skills of future company quality measure goals. Organized , proactive and flexible to handle different conditions and company requirements. EMR HEDIS record retrieval to meet company compliance end of year