Carmen Shanks
Choctaw
Summary
Experience in training staff, customer care, and promoting responsible pet ownership. Compassion for strong advocacy in animal welfare. Experienced in public outreach, event coordination, and team training, with a commitment to improving animal care standards and community engagement.
Overview
16
16
years of professional experience
Work History
Animal Welfare Representative
Oklahoma City
Oklahoma City
12.2022 - Current
- Provided detailed notes after assessing animals' behavior and medical needs.
- Coordinated adoption events to promote pet placement, and informed adopters of responsible ownership.
- Assisted in training staff on humane handling techniques and best practices.
- Informed adopters detailed records of animal intake, treatment, behaviors, and adoption histories.
- Engaged with the public to raise awareness about animal welfare issues, and offered resources to those in need.
- Utilized strategies to reduce stress levels in animals during handling and housing.
- Assisted with investigating complaints regarding animal neglect or abuse.
- Coordinated rescue operations involving injured or neglected animals.
- Provided advice on improving animal welfare standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed cash transactions accurately and efficiently during busy shifts.
- Collaborated with other organizations involved in animal rescue efforts.
- Responded promptly to any emergency situations that may have arisen during intakes.
- Observed behavioral patterns of animals to detect any signs of illness or discomfort.
- Cared for farm animals and wildlife, in addition to domestic pets, and maintained clean animal spaces.
- Provided care for animals, including feeding, cleaning cages, and exercising.
- Communicated with fosters regarding appointment and rescheduling options.
Team Leader
Chick-fil-A
Midwest city
08.2019 - 04.2022
- Supervised daily operations to ensure efficient service delivery and team performance.
- Trained new team members on customer service best practices and operational procedures.
- Coordinated shift schedules to optimize staffing and maintain workflow balance.
- Monitored inventory levels and assisted in ordering supplies as needed for service.
- Resolved customer issues promptly to enhance satisfaction and maintain brand reputation.
- Conducted team meetings to communicate goals, updates, and encourage teamwork.
- Implemented sanitation protocols to uphold cleanliness standards in food preparation areas.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Conducted training sessions for employees on communication topics, such as interpersonal skills.
- Evaluated training effectiveness through participant feedback and assessments.
- Facilitated hands-on workshops to improve team skills and knowledge. As well as creating resources for training.
- Collaborated with management to identify training needs and gaps.
Youth Leader
The HIKE Fund Inc.
Oklahoma City
02.2010 - 02.2021
- Led group discussions to enhance teamwork and communication skills among youth.
- Coordinated volunteer opportunities for community service projects with local organizations.
- Contributed innovative ideas for raising funds.
- Worked successfully with a diverse group.
- Participated in public speaking engagements at churches, civic organizations, and on TV.
- Assisted in developing educational materials for community outreach programs.
- Organized community events to raise awareness for local initiatives.
Education
High School Diploma -
Luther High School
Luther, OK05-2018
Some College (No Degree) -
Rose State College
Midwest City, OKDog Training
Catch Canine Trainers Academy
Skills
- Animal behavior assessment
- Humane handling techniques
- Animal rescue coordination
- Public outreach and advocacy
- Customer service and relations
- Event planning and coordination
- Team leadership and collaboration
- Public speaking and presentation
- Training facilitation and development
- Activity scheduling and management
- Decision-making and problem-solving
- Multitasking and organizational skills
- Empathy and patience in service
- Public relations and communications
- Community engagement strategies
- Computer proficiency
- Flexible scheduling options
- Staff training
Timeline
Animal Welfare Representative
Oklahoma City
12.2022 - Current
Team Leader
Chick-fil-A
08.2019 - 04.2022
Youth Leader
The HIKE Fund Inc.
02.2010 - 02.2021
High School Diploma -
Luther High School
Some College (No Degree) -
Rose State College
Dog Training
Catch Canine Trainers Academy
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