Carmen Sherfield
Hobbs,NM
Summary
Adaptable and detail-oriented professional with a strong background in training and customer service. Proven ability to enhance operational efficiency and deliver quality services, ready to contribute to team success and customer satisfaction.
Overview
16
16
years of professional experience
1999
1999
years of post-secondary education
Work History
Crew trainner
Mc donalds
Hobbs, New Mexico
08.2024 - Current
- Trained new crew members on service standards and operational procedures.
- Assisted in maintaining cleanliness and organization of workstations during shifts.
- Demonstrated efficient food preparation techniques to ensure quality and safety.
- Collaborated with team members to deliver exceptional customer service experiences.
- Provided ongoing support to crew members during peak hours for smooth operations.
- Encouraged teamwork and communication among crew members for efficient service delivery.
- Instructed new team members on correct procedures for operations.
Receptionist & assistant
Danas services
Hobbs, Nm
04.2019 - 07.2024
- Greeted clients and visitors warmly upon arrival at the reception area.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained calendars for staff and management.
- Organized and maintained filing systems for client information and correspondence.
- Handled incoming and outgoing mail efficiently throughout the office.
- Coordinated meetings by preparing rooms and necessary materials in advance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Customer Service Manager
Yucca lounge
Hobbs
04.2010 - 05.2018
- Managed customer inquiries and resolved complaints efficiently.
- Trained staff on customer service protocols and best practices.
- Developed schedules to ensure adequate staffing during peak hours.
- Oversaw daily operations to maintain a welcoming environment.
- Monitored inventory levels and ordered supplies as needed.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Monitored phone calls to provide feedback and coaching.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education
Hobbs High School
Hobbs, NmSkills
- Training techniques
- Food safety
- Service standards
- Cleanliness management
- Inventory oversight
- Scheduling appointments
- Exceptional customer service
- Problem solving
- Time management
- Adaptability to changes
Timeline
Crew trainner
Mc donalds
08.2024 - Current
Receptionist & assistant
Danas services
04.2019 - 07.2024
Customer Service Manager
Yucca lounge
04.2010 - 05.2018
Hobbs High School