Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Sigaran

Seffner,FL

Summary

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Overview

10
10
years of professional experience

Work History

SALES OPERATIONS MANAGER

The Florida Lottery
04.2022 - Current
  • Liaised strategically with the IT team during a critical device deployment for district offices, driving operational efficiency and successfully achieving 100% completion with no missed steps.
  • Ensure data accuracy, integrity and compliance in reports by implementing more rigorous data entry standards and regular audits.
  • Play an integral role in supporting the Lottery's Division of Security by collecting vital documentation and evidence, as well as conducting interviews with potential subjects involved in fraudulent activities.
  • Create training materials and provide guidance to employees on policies, , and customer relationship systems.
  • Guided my team to achieving a 53.2% remarkable reduction in data discrepancies, significantly enhancing the accuracy and reliability of our data management processes.
  • Work collaboratively with cross-functional teams to streamline processes, for system updates and new implementations on daily processes.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.

CLAIMS SPECIALIST

The Florida Lottery
03.2019 - 04.2022
  • Exceeded expectations by resolving a high volume of daily customer inquiries via phone and email, consistently surpassing performance benchmarks for customer satisfaction.
  • By conducting regular data audits, I ensured data integrity by swiftly resolving transaction record discrepancies, maintaining a 1% error rate.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Processed one claim per two minutes as opposed to my peers, one claim per five minutes, making my processing speed rate 60% higher.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Maintained customer records and updated internal databases to support document management.

ASSISTANT BRANCH LEADER

AMSCOT Corp
09.2018 - 03.2019
  • Expertly identified and resolved complex technical issues related to desktop computers, telephones, and printers, ensuring uninterrupted branch operations.
  • Managed incoming phone calls with precision, assisting customers effectively and delivering personalized service that elevated their experience.
  • Streamlined data entry and management processes, upholding the highest standards of accuracy and consistency in our records.
  • Liaised with HQ and the issuing bank, via phone, to conduct merchant check verification for fraud prevention.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

FRONT DESK AGENT

The Resort & Club at Little Harbor
01.2015 - 04.2016
  • Delivered outstanding concierge services, both by phone and in person, ensuring all guest needs were met efficiently and effectively.
  • Managed reservation requests with precision while maintaining updated customer details within CRM systems, streamlining the check-in process.
  • Responded decisively to guest inquiries, providing first-line support in a fast-paced digital environment and ensuring a positive overall guest experience.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Evaluated customer needs and feedback to drive service improvements.

Education

ASSOCIATE'S DEGREE -

St. Petersburg College
12.2024

Skills

  • Pipeline management
  • Staff training
  • Sales process optimization
  • Sales technology

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

SALES OPERATIONS MANAGER

The Florida Lottery
04.2022 - Current

CLAIMS SPECIALIST

The Florida Lottery
03.2019 - 04.2022

ASSISTANT BRANCH LEADER

AMSCOT Corp
09.2018 - 03.2019

FRONT DESK AGENT

The Resort & Club at Little Harbor
01.2015 - 04.2016

ASSOCIATE'S DEGREE -

St. Petersburg College

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Carmen Sigaran