Carmen Silva

• Communicated with referral sources, physicians, and maintain a healthy relationship with all accounts
• Enter new patient records into EMR reinsuring accuracy of all data entry.
• Collected, verifying insurance benefits and obtaining authorization.
• Scheduling the initial soc and plotting follow up visits.
• Supported office staff and operational requirements with administrative tasks.
• Care-coordinationassist with dme and supplies.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Oversaw office inventory and patient supplies.
• Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
• Defined clear targets and objectives and communicated to other team members.
• Check portals and accept and processed referrals on daily basis

making sure intake file is complete.

• Obtained benefits/auth
• Entering patient information into EMR
• Scheduling SOC
• Scheduling field staff, RN's, LVN's and CHHA
• Supported office staff and operational requirements with administrative tasks.
• Answered phone calls and called new patients to introduce the company and confirm demo
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Employee relations, Employee scheduling
• Interview prospective candidates
• Processed New Hire paperwork and Facilitated New Hire Orientations.

• Customer Service
• Inventory and order merchandise
• Strong communication skills with outside vendors
• Interview prospective candidates
• Facilitate New Hire Orientation.

• Customer Service
• Shoe Sales on commission basis, top seller for three months standing
• Represented Macy's San Bernardino store at Shoe convention.