Carmen Simpson
El Granada,CA
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Oceano Hotel And Spa
08.2023 - 05.2024
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Competitive Swim Coach
Elk Grove Piranhas Aquatics Club
02.2022 - 08.2023
- Increased team success through effective communication and collaboration with athletes, parents, and staff.
- Evaluated swimmer progress and provided constructive feedback, ensuring continuous growth and improvement.
- Promoted a positive team culture emphasizing sportsmanship, discipline, respect, and integrity among athletes.
Lifeguard / Swim Instructor
Consumnes Service District
03.2021 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Worked and coordinated with parents to ensure their child learned what they wanted them to.
Education
Associate of Science - Nursing
Canada College
Redwood City, CA05.2025
High School Diploma -
Cosumnes Oaks High School
Elk Grove, CA05.2023
Skills
- Customer Service
- Time Management
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Office Organization
- Sensitive information handling
- Guest Relations
Timeline
Front Desk Receptionist
Oceano Hotel And Spa
08.2023 - 05.2024
Competitive Swim Coach
Elk Grove Piranhas Aquatics Club
02.2022 - 08.2023
Lifeguard / Swim Instructor
Consumnes Service District
03.2021 - 08.2023
Associate of Science - Nursing
Canada College
High School Diploma -
Cosumnes Oaks High School