Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Smith

Amory,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

BSA Case Analyst I

Renasant Bank
04.2022 - Current
  • Enhanced case resolution efficiency by streamlining data analysis and documentation processes.
  • Achieved timely delivery of case reports through effective prioritization and time management skills.
  • Conducted thorough research to identify patterns and trends in cases, optimizing future investigations.
  • Collaborated with cross-functional teams for comprehensive case evaluations and resolutions.
  • Maintained high level of accuracy in all case documentation, ensuring legal compliance and consistency.
  • Managed complex caseloads effectively by multitasking and maintaining strong attention to detail.
  • Presented detailed case findings to relevant parties in a clear and professional manner, ensuring transparency throughout the investigation process.
  • Maintained strict confidentiality of all case information, adhering to company policies and ethical guidelines.


Escrow Tax Tracking Clerk

Renasant Bank
01.2021 - 04.2022
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Universal Banker

Guaranty Bank And Trust
07.2019 - 01.2021
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Streamlined account opening processes for increased efficiency in new customer onboarding.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.

Teller

Community Bank
03.2017 - 05.2019
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Education

High School Diploma -

Amory High School
05.2014

Skills

  • Documentation Review
  • Interpersonal Skills
  • Effective Communication
  • Client interaction
  • Ethical judgment
  • Active Listening
  • Problem-Solving
  • Excellent Communication

Timeline

BSA Case Analyst I

Renasant Bank
04.2022 - Current

Escrow Tax Tracking Clerk

Renasant Bank
01.2021 - 04.2022

Universal Banker

Guaranty Bank And Trust
07.2019 - 01.2021

Teller

Community Bank
03.2017 - 05.2019

High School Diploma -

Amory High School

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Carmen Smith