Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Solis

Oceanside,CA

Overview

10
10
years of professional experience

Work History

Sales Associate NF1

MCX Retail
07.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Execute and complete any price / signage change in accordance to the store advertisement .
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.

Teller

Wells Fargo & Company
09.2017 - 04.2022
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Balance cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
  • Disbursed cash and checks accurately while also maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Assisted with training of new tellers on policies and procedures.
  • Counted, verified and handled bank deposits and armored car transactions.

Assistant Store Manager

The Childrens Place
09.2014 - 12.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balanced drawers daily, and minimizing discrepancies.
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

New Bern High School
New Bern, NC

Skills

  • Reliable and punctual
  • Goal-Oriented
  • Relationship Building
  • Outgoing Personality
  • Money Handling
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate NF1

MCX Retail
07.2023 - Current

Teller

Wells Fargo & Company
09.2017 - 04.2022

Assistant Store Manager

The Childrens Place
09.2014 - 12.2016

High School Diploma -

New Bern High School

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Carmen Solis