Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Carmen Sosa

Customer Service/Barista/Hospitality
Sturtevant,WI

Overview

2
2
years of professional experience

Work History

Barista/Restaurant Team Member

Mrs. Rivers' Bakery and Smokehouse
Sturtevant, Wisconsin
08.2024 - Current
  • Manage POS transactions with accuracy and integrity.
  • Memorize recipes for specialty coffee beverages and seasonal offerings.
  • Prepare and serve a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Collaborate with team members to ensure efficient workflow and high-quality service during peak hours.
  • Maintain a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Greet and communicate with customers to take food and beverage orders and offer recommendations based on taste preferences.
  • Described menu items to customers and suggested products based on stated preferences.

Barista

Starbucks
Highland Park, IL
02.2024 - 08.2024
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Sliced fruits, vegetables and meats for use in food service.
  • Created signs and displays to advertise store products or events.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Utilized POS system to receive and process customer payments.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Office Administrative Assistant

InterConnections, S.C.
Kenosha, WI
04.2023 - 11.2023
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Assisted with scheduling meetings and appointments for the office staff.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Retail Sales Associate

Uniform Outlet
Pleasant Prairie, WI
02.2023 - 10.2023
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Organized displays to attract customers and promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Education

High School Diploma -

William Horlick High School
Racine
06-2020

Bachelor of Arts - Studio Arts

Carthage College
Kenosha, WI

Skills

  • New hire training
  • Team collaboration
  • POS system operation
  • Safe food handling practices
  • Coffee machinery
  • Friendly and outgoing
  • Drink customization
  • Opening and closing coordination
  • Returns and exchanges

Affiliations

  • Volunteer at St. Anne Catholic Church since 2013
  • Attended over 12 Mission Trips to Chicago, New York City and Rural WIsconsin
  • Enjoy music through singing, songwriting and playing various string instruments

Timeline

Barista/Restaurant Team Member

Mrs. Rivers' Bakery and Smokehouse
08.2024 - Current

Barista

Starbucks
02.2024 - 08.2024

Office Administrative Assistant

InterConnections, S.C.
04.2023 - 11.2023

Retail Sales Associate

Uniform Outlet
02.2023 - 10.2023

High School Diploma -

William Horlick High School

Bachelor of Arts - Studio Arts

Carthage College

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Carmen SosaCustomer Service/Barista/Hospitality