Carmen Sosa-Aguilar
Greensboro,NC
Summary
Dynamic professional with a proven track record at Wendover OBGYN and Infertility, adept in client-specific scheduling and key relationship management. Excelled in multitasking and maintaining high telephone etiquette, significantly enhancing patient service efficiency. Skilled in interpreting for Spanish-speaking patients, showcasing effective communication and cultural sensitivity.
Overview
8
8
years of professional experience
Work History
Scheduler / Switchboard
Wendover OBGYN and Infertility
Greensboro, NC
09.2021 - 10.2024
- Accurate loading of data entry transactions following scheduling and message protocols
- Verify and update demographics in all fields
- Confirm patients' insurance
- Answer incoming calls to assist patients in a timely, accurate, pleasant and professional manner
- Resolved customer inquiries regarding schedule changes or availability of services
- Takes appropriate action responding to patients
- Enter notes/special instructions when entering appointment information
- Provide accurate and detailed information to patients regarding test preparations, times of patients' arrival and directional information
- Call inbound patient referrals and schedule new patient appointments
- Proofing provider schedules
- Relay patient messages to triage nurse
- Interpret for Spanish speaking patients
- Act as back for office referral coordinator
- Manage and coordinate patient referrals between healthcare providers
- Schedule inductions and IV infusion
Materials Handler and Receiving
Lenovo Fulfillment Center
Whitsett, NC
06.2017 - 01.2021
- Receipt of incoming new material, counting and verify against shipping documents
- Load product into designed packages or on pallets based on order requirements verifying count and capturing data as required using barcode scanner and manual input into system
- Performing shipment transaction on outgoing orders while verifying shipment counts and packaging integrity
- Unload trucks and container of product, receive using SAP system and put away in designated locations
- Properly putting away products in physical locations and in the system
College Mentor
College Mentor for Kids Chapter
01.2020 - 05.2020
- Company Overview: University of North Carolina at Charlotte
- Connecting with kids through weekly on-campus activities that inspire growth, confidence and brighter futures
- Assist 'little buddy' in developing a vision and goals for the future through exposure of careers and educational lessons
- Set clear behavioral expectations and ensure they are met during campus activities
- Ask question to 'little buddy' to develop critical thinking skills
- Participate in chapter fundraising efforts and meet individual fundraising goals
- University of North Carolina at Charlotte
Team Member
Bojangles'
02.2017 - 08.2017
- Front Cashier, properly taking and packing customer order
- Cooking and baking biscuits and sides using the correct measurements and cook times
- Maintain clean and stocked workspace for all employees
Education
Bachelor of Science - Health System Management, Public Health Sciences
University of North Carolina at Charlotte
Charlotte, N.C.05.2021
Skills
- Client-specific scheduling
- Schedule verification
- Key relationship management
- Effective multitasking
- Call schedule distribution
- Telephone etiquette
Affiliations
College Mentor for Kids Chapter, 01/20, 05/20
Skillsandcertificates
- Language, Fluent in English and Spanish
- Certificate, Certificate in Project Planning, University of Washington, 12/20
Languages
Spanish
Professional
Timeline
Scheduler / Switchboard
Wendover OBGYN and Infertility
09.2021 - 10.2024
College Mentor
College Mentor for Kids Chapter
01.2020 - 05.2020
Materials Handler and Receiving
Lenovo Fulfillment Center
06.2017 - 01.2021
Team Member
Bojangles'
02.2017 - 08.2017
Bachelor of Science - Health System Management, Public Health Sciences
University of North Carolina at Charlotte
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