Carmen ST Louis
Atlanta,Georgia
Summary
Highly motivated and professional individual adept at cultivating productive relationships, solving intricate problems, fostering customer loyalty, and possessing a 20-year track record in ensuring customer satisfaction and driving company growth.
Overview
17
17
years of professional experience
Work History
Realtor
Better Homes and Garden Metrobrokers
08.2023 - Current
- Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other or both
- Comparative analysis of the properties in its current competitive market
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
DISTRICT OPERATIONS COORDINATOR
H & R BLOCK
09.2019 - Current
- Responsible for all operational and administrative activities for over 40 company-owned tax offices and support multiple District General Managers in a matrix management structure
- Have a strong ability to deliver executable results that enable the company to achieve strategic business objectives
- Hire and provide leadership for assigned staff by setting and managing against performance goals, coaching, and providing development opportunities
- Manage labor and productivity budget and business demand
- Manage office readiness with location set-up and tear down, real estate projects and office upgrades
- Execute office planograms, ensuring office standards are consistently met and managing supply order and distribution
- Track and resolve issues with hiring status, officer letters, pay rate exceptions, I-9 compliance, and training requirements to maintain proper government licenses.
- Collaborated with area managers to evaluate needs and optimize operational plans.
SR. MANAGER
MOBILFY (subsidiary of Ameritel)
05.2018 - 04.2019
- Managed our North American division in sell-with sales in the telecommunication industry, with an exclusive relationship with T-Mobile, USA
- Worked with resolute sales professionals and their clients obtain needed product and services to complete the sale
- Managed the development and administration of policies and procedures and ensured their conformance with the departments goals and company/customer objectives
- Managed and prioritized network needs and analyzed project costs and feasibility
- Oversaw the ordering process to meet objectives effectively and economically
- Managed vendor relationships and billing reconciliations
- Provided guidance and solutions to ensure the network needs aligned with the strategic departmental initiatives
- Responsible for long-term planning, including but not limited to circuit forecasts, traffic studies and other performance criteria.
Multi-Unit District Manager
Ameritel
12.2017 - 05.2018
- Turned corporate strategy into successful customer experience
- Built a team of strong Store Managers and equipped them to hire and train the kinds of staff members that could deliver the best possible sales results while maintaining the best possible ethical customer experience
- Met weekly with each manager to discuss the weeks focus and to make sure they were on tract to hit all the major metrics on their score cards and to come up with plans if off target by pinpointing performance gaps and how to coach to the needed results
- Analyzed each stores P&L for individual and cross-market perforce gaps
- Made sure that the driving force in coaching teams, motivating them, and helping them develop and making the tough decisions when teams were needed to be held accountable.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Retail Sales Manager
T-Mobile, USA
09.2007 - 01.2018
- Directed the daily business operations from low tier to high tier locations
- Controlled inventory, directed marketing, trained, and supervised anywhere from a team of 9 to 20 and allocated an operating budget
- Lead the district sales training activities training well over 250 retail employees quarterly
- Became proficient in the use of digital tools designed to enhance interactions and onboarding
- Thrived in a fast-paced customer facing environment around telecom products and services, ensuring that customer satisfaction was our number one priority
- Ensured the stores score card was consistently above that of our targeted metrics
- Monitored the stores P&L budget, maintaining our labor budget, office supply allowances and making sure there was a true ROI yearly.
Education
Doctor of Dental Surgery -
Meharry Medical College
Nashville, TN05.2003
BACHELOR OF ARTS - Psychology Pre-Dentistry
Spelman College
05.1997
Skills
- Coaching and developing teams
- Computer
- Verbal and Written
- Public Speaking
- Client Relations
- Contract Negotiation
Timeline
Realtor
Better Homes and Garden Metrobrokers
08.2023 - Current
DISTRICT OPERATIONS COORDINATOR
H & R BLOCK
09.2019 - Current
SR. MANAGER
MOBILFY (subsidiary of Ameritel)
05.2018 - 04.2019
Multi-Unit District Manager
Ameritel
12.2017 - 05.2018
Retail Sales Manager
T-Mobile, USA
09.2007 - 01.2018
Doctor of Dental Surgery -
Meharry Medical College
BACHELOR OF ARTS - Psychology Pre-Dentistry
Spelman College
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